Guest Service Agent

Are you passionate about providing an exceptional guest experience? If so, we want to meet you

Scandinave Spa Blue Mountain is looking for **Guest Service Agents** who are genuinely inclined to elevate the guest experience with each guest interaction. Our team is a big reason guests return often and share memories of their spa experience with others.

Guest Service Agents offer guests a warm, friendly welcome and are always eager to assist guests' during their spa visit.

**WHAT YOU WILL DO**:

- Greet guests with a warm and friendly welcome
- Foster a relaxing and tranquil environment for guests
- Assist with guest reservations, modifications and cancellations on the phone and/or in person
- Be responsible for check-ins and daily transactions
- Engage guests; make a connection and anticipate guest’s needs
- Manage wait list and cancellations
- Serve prepared food and beverages at our bistro
- Other daily opening and/or closing duties

**WHAT WE OFFER YOU**:

- A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
- A competitive and leading wage rate starting at $18.10 per hour
- A generous benefits package that includes Health, Dental, Vision, Life and travel insurance.
- A comprehensive Employee Assistance Program
- Complimentary employee and spouse access to the Scandinavian Baths
- One complimentary Registered Massage treatment
- Food and Beverage Discounts
- Boutique Discounts
- Employee rates for services
- Paid sick days
- Paid personal days

**WHAT DO WE NEED FROM YOU?**
- Excellent customer service, interpersonal and communication skills
- A professional and positive attitude
- Someone who enjoys people and interacting with the public
- Self motivated team player
- Ability to manage time efficiently
- Ability to perform basic computer skills
- Ability to stand for extended periods of time and some heavy lifting
- Flexible work schedule - able to work evenings, weekends and holidays
- Smart Serve Certification is an asset

**ABOUT SCANDINAVE SPA BLUE MOUNTAIN**:
Scandinave Spa Blue Mountain offers relaxation and escape in the heart of a natural, serene environment. Our 4-season experience provides Spa Guests health and wellness benefits and spectacular outdoor amenities with views of Blue Mountain Resort ski hills and the Niagara Escarpment. Spa-goers are very familiar with our brand and trust our services at sister spa locations in Mont-Tremblant, QC and Whistler, BC. We pride ourselves on providing exceptional guest experience through diversity, inclusivity, professionalism and a team-environment.
- Scandinave Spa Blue Mountain is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive and safe work environment free from discrimination. Scandinave Spa does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity/expression, or any other basis protected by law._
- Scandinave Spa takes seriously its obligations under the Accessibility Ontarians with Disabilities Act, 2005. We are happy to provide accommodations to applicants needing assistance. Please let us know if you require an accessibility accommodation as part of the recruiting process._
- We would like to thank all applicants for their interest. Those selected to move forward for an interview will be contacted._

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $18.10 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

COVID-19 considerations:
We are a mask friendly environment. Sanitization protocols are in place.

Ability to commute/relocate:

- The Blue Mountains, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work a flexible schedule which includes days, evenings, weekends and holidays?

Work Location: In person