Customer Support Representative, Rcc

7 days ago

Burlington, Canada City of Burlington, Ontario Full time

Position Type:
Regular Full Time (RFT)

Closing Date:
October 15, 2024

Salary/Wage Range:
$47,940.00 - $59,926.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Employment Status

One (1) Full Time Permanent and One (1) 18 Month Job Rotation/Contract

Hours of Work

35 hours per week

Department

Recreation, Community & Culture

Location

Position Overview

Reporting to the Supervisor, Customer Support RCC in the RCC Customer Support and Analytics unit, the Customer Support Representative is responsible for working directly with customers; in processing of bulk and ad-hoc contracts, responding to customer inquiries, providing internal reporting, and delivering overall excellent customer experience.

Responsibilities- Maintain and share expertise and detailed information on the full inventory of city indoor and outdoor park facilities and school board locations to internal and external customers.- Provide rental options and alternatives based on the customer’s requested activity and location.- Process bookings for tournaments and functions/events.- Ensure that issues are identified and resolved where possible including collaboration with, or escalation to coordinator or appropriate staff in other sections or departments. Keep up to date with department structures and responsibilities in order to obtain information or escalate appropriately.-
- Maintain customer information, including correspondence and tracking of rentals.- Be familiar with all details to intake and/or process transactions and complete service requests in a timely fashion for:
- Facility rental contracts to city and school board locations for program providers, festival and event organizers and requests from City departments.-
- Supplementary reports and documents and payment plans.-
- Maintaining financial account information and processing financial transactions.-
- Support Halton Region subsidies and related administration.-
- Various Departments or City services and products.-
- Be familiar with all online self-serve options for related services. Support customers as required with using the online services including site navigation, new account setup, and basic customer account maintenance requests.- Perform financial and quality control audits on a variety of data sources. Maintain audit tracking as required.- Produce reports or obtain data from various systems and conduct data entry to spreadsheets or other systems as required.- Identify and escalate/report on data or process issues. Support corrections where possible and provide insights into resolutions for data or process issues.- May on occasion provide break relief or provide support during peak periods for other support/customer service areas.

Requirements

Police Check Requirement

Accommodations

if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

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