Customer Service Representative

2 weeks ago

Burlington, Canada Leggat Collision Centre Full time

Are you passionate about delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced, team-focused environment? Leggat Collision powered by CARSTAR is looking for a Customer Service Representative to be the welcoming face and first point of contact for our valued clients.

**About Us**

Established in 1922, Leggat Auto Group is a family-owned business with 11 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 600 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.

**Exciting News from Leggat Collision**

We’re proud to announce that Leggat Collision is officially joining the CARSTAR family This strategic move marks an exciting new chapter in our story, as we continue to build on over 100 years of automotive excellence. By partnering with CARSTAR—North America’s leading collision repair network—we're expanding our capabilities, increasing our efficiency, and enhancing the customer experience you’ve come to expect from the Leggat name

**What does this mean for you?**
- The same trusted team and service
- Enhanced technology and repair standards
- Backed by CARSTAR’s nationwide warranty and network

**Job Duties**
- Greet customers and manage service inquiries with professionalism and care
- Schedule appointments and coordinate vehicle drop-off and pick-up
- Communicate with insurance companies and assist with claims processing
- Provide repair status updates and ensure timely delivery of vehicles
- Maintain detailed customer records and follow up on service satisfaction
- Collaborate with technicians and estimators to streamline workflow

**Qualifications**
- Previous customer service experience (automotive or collision repair industry is an asset)
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- Tech-savvy and comfortable with repair management software
- Positive attitude and team spirit

**Why Work for Leggat Auto Group**:

- Career Growth Potential with 12 Dealerships and 600 Employees strong
- Drug, Dental and Extended Health Benefits
- Travel, Life Insurance and AD&D
- LifeWorks Employee Assistance Program (EAP)
- Employee Recognition and Events
- Employee Pricing on Vehicle Purchases and Parts and Services
- Goodlife Membership Discounted Corporate Rate
- Free Parking
- Leggat Care Foundation, we support the communities in which we live and work
- We represent 80% of the Car Manufacturer Brands

**Additional Information**:
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest

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