Supervisor, RCC Customer Support

14 hours ago

Burlington, Ontario, Canada City of Burlington, Ontario Full time $7,500 - $94,727 per year

Position Type:

Regular Full Time (RFT)

Closing Date:

November 28, 2025

Salary/Wage Range:

$75, $94,827.00

Working for the City of Burlington

A great career is closer than you think. Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent. This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Reason for Vacancy

Existing position

Hours of Work

35 hours per week

Department

Recreation, Community & Culture

Location

This position is eligible for a hybrid work model. When attending an event or meeting in person, your primary office location will be based out of Appleby Arena. Work location is subject to change at the discretion of the City due to operational demands. Effective 2026 this role will be required to be on site 50% of the time each month.

Position Overview

Reporting to the Manager, RCC Customer Support and Analytics, this position

provides oversight of department customer service teams. Coordinate,

implement, and resolve issues in software systems including data entry related

processes, and circumstances affecting customers. Complete financial, usage,

and Key Performance Indicator reporting as required.

Responsibilities

The successful candidate will also be responsible for:

  • Provide day-to-day supervision of section staff including recruitment, training, mentoring, scheduling, workload distribution, and ensure a positive team culture that fosters collaboration.
  • Initiate, deliver, and document process for staff management issues.
  • Develop, implement, and maintain processes and timelines to meet the needs of program providers and renters of City facilities.
  • Develop, implement, and monitor quality, timeliness, and accuracy of transactions processed through the customer service group in facility booking, fee assistance, third party financial partnerships, and other project support as needed.
  • Oversee financial processes of invoicing, payment collection, account reconciliation, accounts receivable, subsidy payments for organizational accounts, and financial assistance for individuals using RCC programs.
  • Duties and responsibilities are inclusive, but not limited to the above

Requirements

  • Education: Completion of a College Diploma in Business Administration, Recreation, or related field.
  • Experience: Over 2, up to 4 years of experience supervision of customer support.
  • Management and leadership of a small work unit

This position may require occasional travel between sites and/or City facilities.

Additional Information

The City of Burlington does not use artificial intelligence to screen, assess or select applicants.

Accommodations

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at or email us at:

if you require accommodation to ensure your equal participation in the recruitment and selection process.

Note to Applicants:

We thank all those who apply for positions, but only those applicants who are invited for an interview will be contacted.

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