Dispatcher

3 days ago


Surrey, Canada NEW ERA TRUCKING LTD. Full time

**Job Summary**

**Responsibilities**
- Supervise and lead the dispatch team to ensure optimal performance and adherence to company policies.
- Coordinate and schedule freight shipments, ensuring timely delivery while maximizing efficiency.
- Utilize transportation management systems to track shipments, manage routes, and analyze performance metrics.
- Communicate effectively with clients, carriers, and internal teams to resolve issues and provide updates on shipment status.
- Maintain accurate data entry for all dispatch activities, ensuring records are up-to-date and accessible.
- Analyze operational data to identify trends, inefficiencies, and areas for improvement within the supply chain process.
- Implement best practices in phone etiquette when interacting with clients and carriers over phone systems.
- Collaborate with third-party logistics (3PL) providers to enhance service delivery and operational efficiency.

**Skills**
- Strong knowledge of supply chain management principles and practices.
- Proficiency in transportation management systems; experience with SyteLine is a plus.
- Excellent phone etiquette skills for effective communication with clients and stakeholders.
- Familiarity with freight operations and logistics processes.
- Ability to communicate clearly and effectively across various channels.
- Experience working with 3PL providers to optimize logistics solutions.
- Strong data entry skills with attention to detail for maintaining accurate records.
- Analytical mindset with the ability to assess data for informed decision-making.

This position offers an exciting opportunity for individuals looking to advance their careers in logistics and supply chain management while contributing to a dynamic team environment.

**Job Types**: Full-time, Permanent

Pay: $26.00-$30.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

**Experience**:

- dispatching: 2 years (required)

Work Location: In person


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