Dispatcher

**You belong at Day & Ross.**

Dispatcher

Full-time

Surrey, BC

Shift: Monday-Friday, 10:00am-6:00pm

The scope of this position is to be responsible for dispatching units to pickup and delivery freight, monitoring the performance of drivers and ensuring customer timelines are adhered to.

**How You’ll Help**:

- Coordinate deliveries, assign pick up requests, and enter line haul orders in the computer.
- Assign appointment freight deliveries to trucks, manifest shipments, and check for expedited shipments.
- Answer phones from drivers and customers.
- Review yard check to ensure freight is not missed and trucks are on schedule.
- Coordinate drivers to come back for second round of deliveries.
- Coordinate daily P&D requirements.
- Monitor driver performance and report finding to manager.
- Identify areas for improvement and efficiencies.
- Perform clerical duties for compliance and broker pay as required.
- Other related duties as may be required.

**Your Skills and Experience**:

- An understanding of the geography of the area (Lower Mainland)
- High School graduate or equivalent
- Transportation background in dispatch, dock supervision (2-3 years)
- Computer literate in Truckmate, Excel and Word
- Equipment knowledge is an asset
- Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies
- Results focused
- Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, coworkers, etc.
- Must have a strong sense of urgency
- Good communication skills
- Must be able to work under a flexible work schedule
- Must be a hands-on operator, trainer, coach and mentor
- Must be able to build and maintain relationships
- Must be a self-starter
- English required; other languages an asset but not required
- This position will be accountable to the Hub Manager and will receive general guidance as needed

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- truck mate: 1 year (preferred)
- dispatching: 1 year (preferred)

Work Location: In person