Dispatcher
2 weeks ago
**Dispatcher**:
**Location** 12079 103A Avenue, Surrey, BC Canada V3V 3G7
**Phone Number**
604-583-7060
**Division** First Student Canada
**Categories** Operations Support
**Req ID** 42162
At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.
**At First Student, we are proud to offer**:
- Tremendous Career Advancement Opportunities due to a strong presence across North America
- Positive and rewarding work environment
**Responsibilities**:
- Oversees all routes and scheduling of buses
- Counsels and coaches drivers and monitors
- Handles heavy phone and radio traffic
- Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serves as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations
**Experience and Skills**:
- 3-5 years’ experience
- Class B License Required
- High school diploma or equivalent
- Basic knowledge of radio dispatch equipment
- Excellent communication and customer service skills
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate
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