Service Coordinator

2 weeks ago

Gloucester, Canada Lar-Mex Inc Full time

Since 1989, Lar-Mex Inc. has successfully managed and completed countless mechanical contracting projects. Our services cover all spheres of a Smart Building Energy Management System which includes plumbing, HVAC, controls, mechanical design, industrial and commercial boilers, backflow prevention, sheet metal, preventative maintenance services and more

Lar-Mex Inc. is growing fast, which we believe is rooted in our ability to build and maintain strong relationships with both our clients and employees. We value hard work, integrity and innovation. As such, we are always searching for like-minded individuals.

**Duties and Responsibilities**:

- Answer incoming calls by responding to the caller’s inquiries or redirecting the calls as appropriate in a positive & professional manner
- Act as a liaison between the Customers and Service Plumbers
- Review customer details, history and requirements of each service call to generate the work order and assign as required
- With the assistance from the Service Plumbers and/or Construction Supervisor, schedule all service calls according to priority and dispatch to the Service Plumber
- Review all outstanding or incomplete work orders to address requests as efficiently as possible
- Follow-up daily with the Service Plumber on all work orders assigned to them, documenting all changes to the work order & inform all parties as required
- Prepare & follow-up on all quotes and/or proposals for the Customer
- Thoroughly review details of the work order when closing, reassigning or invoicing to ensure all information is filed and accurate
- Monitor 3rd Party Portals for new service calls/work orders or update and upload invoices as required
- Prepare invoices for completed work orders, ensure all of the information appearing on the invoice is accurate & complete. Identifying errors or discrepancies and resolve before processing
- Collect information and follow-ups as required on outstanding work orders that haven’t been invoiced (ex. Missing a Purchase Order, Info from AP, Reports, etc)
- Assist the manager with disputed invoices or revising invoices
- Assist with processing credit card payments
- Ensure strict confidentiality and privacy of financial records as they relate to the organization and its partners
- Maintain document control for filing and recording systems
- Assist the Manager with reporting, whether daily, monthly or quarterly for KPI’s
- Prepare and distribute required paperwork from the clients, some examples:

- Work Permits
- Site Specific Safety Plans
- Forms
- Perform all other duties as assigned

**Qualifications**:

- 2-3 years previous Dispatch experience is an asset but not required.
- Ability to work with patience and courtesy.
- Bilingualism is required (French).
- Must have the ability to communicate effectively, both verbal and in writing.
- Must have strong organization and time management skills.
- Geographical knowledge of service area or map reading skills is an asset but not required.
- Must have the ability to enter information into multiple screens while listening to information from Technicians.
- Must have the ability to effectively interact and communicate with management, team members, and customers.
- Must have the ability to perform in a fast paced and ever-changing work environment while adapting to changing priorities and work demands.
- Must have the ability to anticipate work needs and follow through on a given task with mínimal direction.
- Knowledge of industry is an asset but not required.

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