Residential Tenant Coordinator

1 week ago

Gloucester, Canada Douville, Moffet & Associés Full time

**Douville, Moffet & Associates (DMA)** is a family business involved in the real estate sector in Quebec and Ontario as a property owner, developer, and manager for over 30 years. Active in the residential, commercial, hospitality, and institutional markets, DMA owns, operates, and have developed over $1.1 billion in assets. The company is composed of a multidisciplinary team, has a human-scale structure, and possesses the ability to deliver sustainable projects that are seamlessly integrated into their environment.

**Position Summary**:
**Responsibilities**:

- Serve as the primary point of contact for tenants, addressing inquiries and resolving issues promptly.
- Coordinate scheduling for move-in dates, elevator reservations, and unit readiness.
- Distribute welcome materials and orientation information to new residents.
- Maintain accurate records of tenant interactions and data entry into property management software such as Yardi or CMMS.
- Support administrative functions related to tenant onboarding and offboarding processes.
- Foster positive relationships with tenants to enhance customer satisfaction and retention.
- Coordinate with building staff for unit access, deliveries, and common area activities.
- Help monitor compliance with building rules and regulations.
- Help the property manager with additional tasks as needed.

**Qualifications**:

- Bilingual (French/English) to meet the needs of our tenants.
- 1-3 years of experience in property management, residential leasing, hospitality, operations or a similar role.
- Proven experience in customer relationship management and customer service roles.
- Strong administrative skills with proficiency in data entry and office software.
- Excellent communication skills, both verbal and written.
- Ability to negotiate effectively while maintaining a professional demeanor.
- Experience with CMMS or Yardi systems is a plus but not required.
- A proactive approach to problem-solving with strong organizational skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Availability to work occasional evenings or weekends for move-ins or building events.
- Experience with new construction residential buildings is a bonus.
- Join our team as a Residential Tenant Coordinator where you can make a meaningful impact on our tenant community while developing your career in property management_

Pay: $21.00-$24.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- On-site gym
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Gloucester, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- Property management: 1 year (required)

**Language**:

- French (required)

Work Location: In person

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