Key Account Manager

**Who are we?**
- UNFI Canada is the leading distributor and premier wholesaler of natural, organic, and specialty foods. We’re on a mission to provide healthier food choices to people everywhere Better Food, Better Future_
- If you’re a Sales Professional who enjoys managing a portfolio and is passionate about food/natural health & wellness, our Key Account Manager opportunity may be right for you. Read on_

**Position**:Key Account Manager

**Location**:Toronto, ON (incumbent is based out of our Vaughan office)

**Job Type**:Full Time Permanent

**Schedule**:Monday-Friday

**Language Requirements**:English

**Working Conditions**: Due to COVID-19, this position is work from home until further notice. **_Note: Travel will be required to visit our key accounts in and around the GTA when needed._**

**Purpose**:
Responsible for planning, developing, and implementing sales & marketing activities to increase market share in key accounts. Directs strategic planning, communicates goals and objectives to Company personnel, and oversees the activities of Field Sales Representatives related to key accounts. Ensures operational plans are effectively implemented.

Tracks revenue goals and contribution margins, oversees budget, and completes reporting requirements as scheduled. Meets or exceeds goal expectations and ensures that professional relations exist with resellers, third party suppliers, and external contacts. Keeps Senior Management well informed of area operations.

**Responsibilities**:

- Focuses on all category management and responds in a timely manner to all opportunities to present new and existing product lines to customers.
- Prepares and executes business reviews for key accounts that includes short, mid and long term goals for brand building including presentation of key account business reviews.
- Effectively able to forecast customers period sales and outline key drivers/opportunities for profit or topline losses.
- Ability to draft, execute and track customer business plans through detailed building blocks.
- Manages Approved Product List, including additions & deletions, promotions, and EDI price file maintenance.
- Follows through on key account plans & objectives with reaching budgeted net sales and cost objectives.
- Oversees budget analyses and reporting, measures progress toward established goals and communicates results to appropriate personnel. Communicates effectively of all programs with field sales team along with timely communication of business needs and opportunities to key sales.
- Interacts closely with marketing, sales, finance and all other internal customer(s).
- Provides industry, economic and competitive information to assist in developing sales and marketing programs, merchandising decisions, distribution strategies, and training processes.
- Prospects for new business opportunities to expand market share.
- Ensures that sales and marketing plans, goals, and policies are consistent with established Company-wide goals.
- Ensures that Field Sales Representatives are well-informed of operations and are contacted & updated as necessary.
- Directs training programs to ensure that Field Sales Representatives understand and implement sales and marketing plans effectively.
- Submits accurate, timely, and complete reports to management as scheduled. Ensures that reports and records are accessible and meaningful for decision making processes.
- Maintains excellent customer relations. Meets or exceeds client expectations and established deadlines.
- Communicates appropriately with key account representatives. Ensures that information is conveyed as appropriate and that lines of communication are open.
- Cultivates and fosters team building and cooperation, and motivates team members to achieve goals and further career development.
- Provides assistance and support as needed.
- Performs other job duties as required.

**Qualifications**:
**Education/Certification**:

- Post-Secondary Education in Business, Management, Marketing or a related field, or an equivalent combination of experience and training.

**Experience**:

- Three (3) to five (5) years managing conventional key accounts and related processes.
- Previous experience managing categories, a trade spend budget, promotional calendar, and planogram resets.
- Previous experience managing key accounts within the organic/natural consumer-packaged goods industry an asset.

**Knowledge**:
**Skills & Abilities**:

- Exceptional customer service skills.
- Strong analytical, technical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to multi-task, be well organized, motivated, and recognize & support UNFI’s philosophy.
- Excellent public relations and presentation skills.
- Works well independently and in a team environment.
- Good accounting and business math skills.

**Reasons to Apply. Reasons to stay at UNFI Canada**:

- Competitive salary offered.
- Comprehensive Health & Dental B