Key Account Manager

**About Us**:Pacific Smoke is a Canadian company that’s been around since 2013, and our specialty is manufacturing and distributing e-cigarettes, vaping products, and all the accessories. Our vision and mission are all about helping people quit smoking cigarettes.

**Key Account Manager**

The Key Account Manager (KAM) is responsible for building and maintaining strong relationships with key clients, ensuring their satisfaction, and driving the overall success of the company through pre-defined criteria. The KAM will utilize a problem-solving approach, advanced analytical skills, effective communication, and strong collaboration abilities to achieve these goals.

**Key Responsibilities**:

- ** Develop and implement** promotional strategies, pricing models, trade programs that maximize value for stakeholders, comprehensive account plans designed to drive sales growth, profitability, and market share. **Quarter-on-Quarter Revenue growth,**leveraging sales assets such as promos, merchandising
- ** Collaborate with cross-functional teams**, including sales, marketing, and operations, to deliver seamless execution of account plans.
- ** Conduct regular market analysis and merchandising**activities to identify emerging trends, customer needs, and competitive dynamics, translating insights into actionable strategies
- ** Lead high-level negotiations** to secure mutually beneficial agreements that align with the organizational growth objectives
- ** Ensuring brand visibility to aligned standards, and compliance to agreed programs in retail stores**:Aligning with Key Accounts on look of success in retail. Managing and agreeing upon promo calendars and monitoring campaign execution in retail stores.
- ** Active communication with multi-level stakeholders internally and externally**: Clear, timely communication on product launches, opportunities and routine servicing requirements with retail stores
- ** Basic understanding of competitive landscape**and offerings, enabling the KAM to offer tailored solutions to their customers
- ** Build and nurture strong, long-term relationships** with decision-makers within key accounts, acting as a trusted advisor and ensuring exceptional customer satisfaction. Routine store visits and monthly scheduled business reviews with accounts/decision makers
- Perform other duties as required

**Key Skills for this role**:

- ** Strong bias towards action based on data-driven insights**- demonstrated competence in data analysis, presentation and sharing of insights based on available data (revenue trends, gap analysis, revenue opportunities)
- Monitor key performance indicators, providing detailed reporting and actionable insights to senior management using tools like Netsuite and Power BI
- Maintain full accountability for account budgets, including forecasting, planning, and achieving financial objectives
- Ability to analyse store level revenue, SKU mix and make tailored recommendations to each account
- ** Effective Communication**:

- Maintain clear, timely, and respectful communication with clients and internal teams.
- Provide progress updates on deadlines, opportunities, and risks.
- Communicate revenue, benefits, targets, and achievements effectively.
- ** Prioritization and Problem-Solving**:

- Identify and escalate potential issues promptly.
- Prioritize tasks to maximize organizational value.
- Demonstrate perseverance in managing goals and adapt plans as necessary.
- ** Awareness and Adaptability**:

- Exhibit strong self-awareness and situational awareness.
- Adapt communication styles to suit different audiences and situations.
- ** Influence and Conflict Resolution**:

- Influence key stakeholders to support business objectives.
- Address and resolve conflicts diplomatically.
- ** Collaboration and Teamwork**:

- Collaborate with colleagues across departments and share information effectively.
- Actively share insights and best practices with the team.
- Support team goals and contribute to initiatives.
- Foster a positive and inclusive team environment.

**Qualifications**:

- 4-5 years of progressive experience in field sales and account management, ideally within the consumer-packaged goods (CPG) industry.
- Proven ability to deliver sales growth and profitability in a fast-paced, competitive market.
- A degree or diploma in Sales, Business, Marketing, or a related field is preferred.
- Proven experience in account management or a similar role.
- Exceptional negotiation skills, with a demonstrated ability to influence and drive results.
- Strong financial acumen, including experience with budget management and revenue forecasting.
- Excellent interpersonal, communication, and presentation skills, with the ability to engage effectively at all organizational levels.
- Effective prioritization and problem-solving skills.
- Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Power BI and Outlook.
- Passion and a desire to contribute to a growing, dynamic