Administrative Assistant

1 week ago

NiagaraontheLake, Canada Enseri Full time

We are seeking an Administrative Assistant for our client, a healthcare company, in St. Catharines / Niagara Region. The role would support their finance operations team.

Main activities include resolving first level employee and client inquiries and/or issues, determining priority and escalating to second level as required through the use of our Service Now ticketing system. The Request Management team also supports issues that arise from a series of robotic process automation processing and coordinates internal and external communication plans

**DUTIES AND RESPONSIBILITIES**
Answering phone calls from various clients and employees, logging information in ticketing system, triaging, and forwarding to appropriate 2nd level teams

Prepare reports, and exception data entry for WSIB billing portals, Pandemic Pay invoice creation, and other billing portal submissions as required
Develop and maintain mailing lists and databases
Arrange appointments & meetings, organize team events for the department
Manage & track team attendance
Assist in development of training materials, SOPs, and other documentation
Manage incoming and outgoing mail and couriers
Support activities related to new contract setups, and ongoing maintenance of existing contracts

**REQUIREMENTS**

**Soft Skills**
- Strong communication skills, both written and oral, and the ability to work collaboratively as a team player.
- Self-motivated, proactive, and disciplined with high energy.
- Ability to manage multiple tasks independently, take ownership of work, and complete duties in a timely manner.

**Technical Skills**
- At least 1 year of administrative experience
- Proficient in Microsoft Office suite of products
- Experience with ServiceNow is a definite asset.

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