Internal Service Advisor

2 weeks ago

North York, Canada Lexus On The Park Full time

Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as an **Internal Service Advisor at Lexus On The Park**

**The Company**:
At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Lexus On The Park has become a premier Lexus dealership in the Toronto region and has one of the largest on-site inventories in Canada. At Lexus On The Park, our focus is to ensure all guests receive the best product and best automotive value, by providing prompt, precise service to all of our customers.

**As an Internal Service Advisor a typical day might include the following**:

- Maintain strong Hours Per RO performance and track daily targets
- Monitor repair progress, keep customers informed, and follow up promptly
- Review completed work with customers, explain charges, warranties, and additional recommendations
- Inspect completed work (or coordinate inspections) to ensure repairs meet Lexus quality standards before vehicles are returned to customers
- Work with technicians to identify any additional issues found during repairs and relay that information promptly to service advisors for customer authorization
- Maintain high CSI scores through consistent, quality customer interactions
- Resolve customer concerns professionally and effectively
- Greet customers promptly and warmly, ensuring a positive first impression
- Identify and confirm vehicle service needs through active listening and clear communication
- Present accurate cost estimates, secure approvals, and set realistic timelines

**This position might be right for you if**:

- **A valid G class license with a clean drivers abstract**:

- **Minimum of 2 years of relevant work experience**:

- Ability to stay organized and deal with high volume during mid month and month end
- Ability to work in a fast paced environment and be a team player
- Willingness to learn about new car technologies
- Attention to detail, strong organization skills and the ability to multitask
- Excellent time management skills with attention to detail
- A high level of motivation, positive energy and strong customer service skills

**Compensation**
- Group Benefit Plan after three months of employment
- Management support
- Training programs
- Great team-oriented atmosphere
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an new position within our organization._
- #HP1_

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a G Class Driving License?
- What is your residency here in Canada?

**Experience**:

- Service Advisor : 2 years (required)

Work Location: In person

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