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Internal Service Advisor

2 weeks ago

North Vancouver, Canada Mercedes-Benz North Vancouver Full time

**Looking for a great opportunity to work in Canada’s largest Automotive Group?**

**Dilawri life is full of excitement,**click here** for a glimpse into the road ahead.**

**Mercedes-Benz North Vancouver** is currently looking to fill the position of an **Internal** **Service Advisor.**

Reporting to the service manager, the internal service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Duties & Responsibilities
- Responsible for completing RO's for the Sales Department
- Answer incoming calls regarding service inquiries an accurately schedule appointments, when necessary
- Complete vehicle inspections
- Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
- Use internal repair orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner.
- Explain what service/repair is recommended
- Monitor repair process, check job status and update work in process
- Monitor all repair orders from opening to closing and ensure that customers are updated on progress
- Review CSI monthly score and day to day performance
- Review with the customer loaner policies and warranty details
- Handle dispatching duties, including maintaining shop capacity and productivity, monitoring availability of technicians and inform service advisors and managers on absences and delays
- Other duties as assigned by management

**Dilawri Group of Companies** is Canada’s largest automotive group with 76 franchised dealerships representing 35 automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, and British Columbia. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest