Medical Office Administrator

**Position Title**:Medical Office Administrator, Bilingual

**Reporting to: Operations Finance Manager**

**Number of Openings**: 1

**About Us**:
The Fertility Partners is the largest network of fertility clinics in Canada and is the business partner of choice for distinguished fertility centres and clinicians and the proud owner of **Clinique Conceptia Inc. **Through collaboration, strategic expertise, and tactical back-office resources, clinicians and their teams can focus their time and energy on what matters most - providing exceptional empathetic care, delivering outstanding fertility treatment, and helping to fulfill the dream for patients of creating families.

Our vision is to empower and enable our partner clinicians, researchers, and their teams to pursue globally leading clinical outcomes and unparalleled patient journeys. The Company and its partners will drive the profession forward utilizing innovation, data mining, strategic relationships and evidence-based science and technology.

Clinique Conceptia Inc. is the only full-service fertility treatment center in New Brunswick. They are a leading fertility clinic in Canada with many years of success above national average, focused entirely on patient-specific treatment strategies and welfare. Their mission is to provide the best quality of care, according to the patients’ individual situation and needs.

**Your Role**:
The Medical Office Administrator reports to the Clinic Operations and Finance Manager and works closely with the practice operations and the clinical team. The position is responsible for managing the reception, which involves greeting and directing patients, addressing, directing, or forwarding incoming phone calls, scheduling appointments, and resolving patient inquires. Regardless of the task at hand, the position’s main goal is to facilitate the efficient operations of our team and clinic.

We currently have 1 position open: 1 contract (12 to 18 months).

**Key Responsibilities**:

- Answer incoming calls to the Clinic during operating hours.
- Book clinic appointments for the patients (Ultrasound, blood work, semen analysis, freezing, etc.).
- Confirm all physician appointments and ensure all documents are on file.
- Checking in patients for appointments, screening patients for COVID-19
- Medical reception coverage.
- Daily patient invoicing.
- Maintaining overall presentation of the clinic by ensuring that all rooms, including the washrooms, collection rooms and exam room are well-stocked and clean.
- Keeps EMR records up to date by scanning the patient file, test results and other documents and properly saving them in the patient’s electronic file.
- Creating new patient charts
- Ordering medications, kits, pamphlets, other medical supplies as well as participate in monthly and Year-End Inventory.
- Outgoing Mail, accepting deliveries

**Experience / Position Requirements**:

- 2+ years of administrative experience.
- Experience in preparation and reconciliation of Medicare billing information
- Experience with AbelMed and eIVF an asset
- Bilingual French/English is required
- Successful completion of a college diploma preferably in the field of Medical Office or Business Administration.
- Computer savvy
- Proficient in Microsoft Office/Suite.
- High level of attention to detail
- Medical background considered an asset

**Skills**:

- Ability to prioritize, organize workload and plan independently.
- Bilingual in both official languages French and English a must.
- Exceptional phone etiquette and interpersonal skills.
- Strong attention to detail and problem-solving skills.
- Strong written and verbal communication skills.
- Demonstration of good attendance and work performance.
- Knowledgeable about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)
- Committed to patient centered care.

Clinique Conceptia Inc. is an equal opportunity employer committed to promoting an environment of diversity and accessibility.

**Vaccination Policy**:Individuals employed in this position are required to be fully vaccinated against COVID-19 and must submit proof of vaccination prior to starting their employment with Clinique Conceptia Inc. as a condition of hire. Clinique Conceptia Inc. will provide reasonable accommodation to individuals who cannot be vaccinated due to disability or any other ground protected by the applicable human rights legislation.

**Job Types**: Full-time, Fixed term contract
Contract length: 12-18 months

**Salary**: From $24.00 per hour

**Benefits**:

- Disability insurance
- Life insurance
- Paid time off

Schedule:

- 8 hour shift

**Language**:

- French (required)