Bilingual Customer Experience Representative

1 week ago

Dartmouth, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today**

**Position Summary**:
**Responsibilities**:

- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Provide support on Pcard administrative reports.
- Manage Work Order requests, maintain client’s portal and mindful of client’s requirements and SLA.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner.
- As the focus will be to handle requests from your primary location, but you could be exposed to requests from all over North America.
- Adhere to the Company’s Quality standards.

**Qualifications**:

- High school diploma.
- More education or experience is always preferred.
- Bilingualism is an asset
- Exceptional customer service, active listening skills.
- Verbal and written communication skills, professional tone.
- Can adapt quickly to changing situations.
- You are motivated by helping others and gaining people’s trust.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask probing questions, show empathy and have a strong sense of urgency.
- Excellent interpersonal skills

**Availability**:
Looking to fill morning, afternoon, and weekend shifts and can be discussed if selected for an interview.

**Why work at Ainsworth (a GDI company)?**

Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
**Benefits**: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation

**Rewards**: Service milestones and peer recognition plus Employee Discounts and Incentives

**Flexibility**: Hybrid working models, where applicable

**Diversity**: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Ainsworth (a GDI company) is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference.**

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