Bilingual Customer Experience Representative

1 week ago

Dartmouth, Canada Avenir Energy Full time

Avenir Energy Ltd. is the second largest and fastest growing propane distribution company in Canada. We are a fast moving, customer facing, field-based business operating coast to coast, with a focus on excellence. We strive to be the undisputed propane leader in North America, and our 400+ team members are driving us consistently closer to that goal.

**Job Summary: Bilibgual Customer Experience Representative**

In this role, you will be responsible for managing customer accounts, ensuring that all information is accurate and up-to-date, and supporting customers throughout their interactions with our products and services. Your ability to provide timely, effective solutions will be key to maintaining high levels of customer satisfaction and helping Avenir Energy grow its footprint. Alongside solving problems, you’ll also identify opportunities for revenue growth through inside sales initiatives.

This is more than just a customer service position—it’s an opportunity to be part of a dynamic team in a fast-paced, rapidly expanding company. You’ll have the chance to hone your skills in customer interaction, problem-solving, and sales while contributing to Avenir’s ongoing success.

**Key Responsibilities**:

- Open and manage customer accounts by recording and maintaining accurate account information.
- Respond to a high volume of customer inquiries across multiple channels, meeting an 85% Service Level.
- Obtain and evaluate relevant information to handle customer inquiries, orders, and complaints with speed and professionalism.
- Direct or escalate requests and unresolved issues to the appropriate resource for prompt resolution.
- Identify opportunities to increase revenue through inside sales initiatives.
- Perform customer and credit verifications, including using tools like Equifax, and handle credit card pre-authorizations.
- Maintain accurate records of customer interactions and transactions, ensuring transparency and accountability.
- Collaborate with internal departments to ensure smooth service delivery.
- Other duties as assigned to support branch and customer service operations.

**Qualifications**:

- Excellent interpersonal skills with a strong focus on delivering an exceptional customer experience.
- Strong communication and listening abilities to effectively manage customer interactions.
- Solid data entry and administrative skills with attention to detail and accuracy.
- Proven ability to multi-task, prioritize, and handle stress in a fast-paced environment.
- Problem-solving capabilities and the initiative to be a self-starter.
- Flexibility to adapt to changing priorities and customer needs.

**Knowledge & Skills**:

- Strong customer service acumen with a results-driven mindset.
- Proficiency in managing customer accounts, sales processes, and clerical duties.
- Understanding of credit and financial processes.
- Proficiency in modern communication tools and software systems.
- Ability to work both independently and as part of a collaborative team.
- Fully fluent and able to conduct business in both English and FrenchOPmotuuZlD

  • Bilingual Customer Experience Representative

    6 days ago

    Dartmouth, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: **Responsibilities**: - Responding efficiently and accurately to caller, explaining...

  • Bilingual Customer Service Representative

    2 weeks ago

    Dartmouth, Canada UNIFORM WORKS LIMITED Full time

    A local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Providing general sales and administrative support and performing a wide variety of tasks. - Assess customer needs and provide requested information to customer in an effective verbal and written...

  • Customer Experience Representative

    1 week ago

    Dartmouth, Canada Sani Marc Inc Full time

    **Customer Experience Representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Dartmouth -Dartmouth Nova Scotia B3B 1C9 **As soon as possible**Schedule: Monday to Friday (Day) **Responsibilities**: As a member of the customer service team, the Customer Service Representative brings expertise by: - Taking orders for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Dartmouth, Nova Scotia, Canada UNIFORM WORKS LIMITED Full time $40,000 - $50,000 per year

    A local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative.Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and...

  • Customer Experience Representative

    2 weeks ago

    Dartmouth, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Bilingual Customer Service Representative

    4 weeks ago

    Dartmouth, Canada Intact Financial Corporation Full time

    About the role We’re looking for a Bilingual Customer Service Representative, Auto Claims to join our growing team! This role is located in St. John's, NL / Dieppe, NB / Dartmouth, NS. The start date for this role will be late January, 2026. What you’ll do here : Be a subject matter expert on our policies, products, services, and initiatives. Answer...

  • Bilingual Client Service Representative

    6 days ago

    Dartmouth, Canada ADP Full time

    **ADP is hiring a Bilingual Client Service Representative.** In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every...

  • Seasonal Customer Experience Representative

    2 weeks ago

    Dartmouth, Canada Avenir Energy Full time

    About Avenir Energy Ltd. Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North...

  • Seasonal Customer Experience Representative

    2 days ago

    Dartmouth, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Seasonal Customer Experience Representative

    1 week ago

    Dartmouth, Nova Scotia, Canada Avenir Energy Ltd. Full time $45,000 - $65,000 per year

    About Avenir Energy Ltd.Avenir Energy Ltd. is one of Canada's largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North...