Customer Experience Representative
3 days ago
At TTi, people come for the opportunity and stay for the culture
Job Description Summary
**Job Description**:
Position Title: Customer Experience Representative
Reports To: Service Branch Manager
Location: Milwaukee Factory Service Centre - Halifax
Hours: Mon - Fri 8:00 AM - 4:30 PM
Location: Dartmouth, NS
Level: L1
About TTi Canada
TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.
Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. We have partnered with some of Canada’s largest retailers to bring our customers brands such as
_Milwaukee_®,
_RYOBI_®,
_Hoover_®, and
_HART_®.
As a Customer Experience Representative you can expect to be working out of our Milwaukee repair center in Dartmouth, Nova Scotia. We are looking for an engaging individual who can assist our customers with their needs on the day to day.
POSITION DESCRIPTION
- Delivery best-in-class service to our customers
- Perform counter procedures including answering phones, placing orders, logging in tools, complete inventory counts, and assisting walk-in customer traffic.
- Maintain monetary transactions, record maintenance, and assist with inventories as required.
- Prioritize in-branch repairs
- Conduct warranty assessments and instant tool replacements
- Showroom merchandising and stock replenishment
- Continuously develop and maintain strong product knowledge
EDUCATION AND EXPERIENCE REQUIREMENTS
- Must possess effective business communication skills, initiative, and organizational skills
- Outgoing - excels in end-user engagement and conflict resolutions
- Strong computer skills
- Highly organized
- Team-oriented and also be capable of working independently
INCLUDED
- RRSP Match program
- Benefits package included
- Paid vacation
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