Customer Experience Representative

1 week ago

Dartmouth, Canada Parkland Corporation Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Customer Experience Representative - Seasonal**

**Team and Location: Commercial - Dartmouth, Nova Scotia**

**Position Summary**:
**Key Responsibilities**:

- Open and manage existing customer accounts by recording and maintaining account information
- Answers a high volume of customer calls and achieve Service Level of 85%
- Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
- Direct or escalate requests and unresolved issues to the designated resource
- Increase revenue through inside sales initiatives
- Perform customer verifications
- Perform credit verification using the Equifax credit tool
- Process credit card pre-authorizations and sales accurately
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts
- Communicate and coordinate with internal departments
- Other duties as assigned

**Qualifications and Skills**:

- Great interpersonal skills (internal/external), with relentless customer focus
- Good communication and listening skills
- Knowledge of customer service principles and practices
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes
- Attention to detail and accuracy
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance
- Experience with training and onboarding at Parkland or previous (Training SME)

Please note:

  • Customer Experience Representative

    4 days ago

    Dartmouth, Canada Sani Marc Inc Full time

    **Customer Experience Representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Dartmouth -Dartmouth Nova Scotia B3B 1C9 **As soon as possible**Schedule: Monday to Friday (Day) **Responsibilities**: As a member of the customer service team, the Customer Service Representative brings expertise by: - Taking orders for...

  • Customer Experience Representative

    5 days ago

    Dartmouth, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....

  • Bilingual Customer Experience Representative

    4 days ago

    Dartmouth, Canada Avenir Energy Full time

    Avenir Energy Ltd. is the second largest and fastest growing propane distribution company in Canada. We are a fast moving, customer facing, field-based business operating coast to coast, with a focus on excellence. We strive to be the undisputed propane leader in North America, and our 400+ team members are driving us consistently closer to that goal. **Job...

  • Customer Experience Representative

    2 days ago

    Dartmouth, Canada Essilor Full time

    Powering Vision Essilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor Canada...

  • Customer Experience Representative

    2 weeks ago

    Dartmouth, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    2 days ago

    Dartmouth, Canada Rentokil Initial Full time

    **About Rentokil-Terminix**: Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada. This role supports our commercial and...

  • Customer Experience Representative

    7 days ago

    Dartmouth, Canada Ultramar Full time

    **Description** **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go - Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and...

  • Customer Experience Representative

    2 days ago

    Dartmouth, Canada Parkland Corporation Full time

    **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go - Save on gas at stations across Canada, including Chevron, Fas Gas, Ultramar, and Pioneer **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining...

  • Customer Account Manager

    1 week ago

    Dartmouth, Canada Customer First Financing Full time

    **Requirements**: - Previous sales experience, preferably in a target-driven environment. - Comfortable making outbound phone calls and engaging in phone-based sales activities. - Strong communication and interpersonal skills, with the ability to build rapport with customers. - Excellent organizational skills and attention to detail to manage administrative...

  • Customer Service Representative

    7 days ago

    Dartmouth, Canada Bruce Sutherland Associates Limited Full time

    **About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...