Bilingual Customer Service Representative

2 weeks ago

Dartmouth, Canada UNIFORM WORKS LIMITED Full time

A local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative.

Providing general sales and administrative support and performing a wide variety of tasks.
- Assess customer needs and provide requested information to customer in an effective verbal and written format
- Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
- Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
- Provide positive and quality customer service through one-call resolution.
- Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
- Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.
- Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
- Efficiently maintain ID verification process for restricted items
- Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.

**Qualifications**:

- Grade 12 or equivalent.
- A graduate of an approved Office Administration/Professional Secretarial diploma preferred.
- Excellent communication skills, attention to detail
- Initiative, adaptability, and flexibility.
- Fluently bilingual in French and English

Salary will be dependent on qualifications and experience.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Work Location: In person

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