Customer Service Representative

7 days ago

Dartmouth, Canada Galls LLC Full time

A local uniform and law enforcement equipment provider, Uniform Works Powered by GALLS, servicing government and private industries is seeking a Bi-lingual Customer Service Representative.

Providing general sales and administrative support and performing a wide variety of tasks.

- Assess customer needs and provide requested information to customer in an effective verbal and written format
- Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
- Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
- Provide positive and quality customer service through one-call resolution.
- Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
- Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.
- Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
- Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
- Efficiently maintain ID verification process for restricted items
- Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.

**Qualifications**:

- Grade 12 or equivalent.
- A graduate of an approved Office Administration/Professional Secretarial diploma preferred.
- Excellent communication skills, attention to detail
- Initiative, adaptability, and flexibility.
- **Fluently bilingual in French and English**

Salary will be dependent on qualifications and experience.

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