Front Desk Attendant

22 hours ago


Victoria British Columbia VW C Canada Strathcona Hotel Full time

The Strathcona Hotel, located in the heart of Vibrant Victoria is looking to hire a reliable, responsible, and energetic individual to join our front desk team.

Our ideal candidate is friendly, dependable, organized and has a passion for creating pleasant and positive experiences with our guests, patrons, and suppliers.

Part time or Full time

Duties and Responsibilities:

  • Greeting Guests, and successfully completing the check in and checkout processes in a timely and pleasant manner.
  • Creating and managing reservations for the hotel utilizing online sources, third party bookings, telephone inquiries, walk in guests, and internal bookings.
  • Maximizing revenue by adhering to the policies and procedures of the Strathcona Hotel with regard to external/internal revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales and special event ticket sales.
  • Assisting Guests with information on local attractions, transportation, sightseeing tours, and informing them of Hotel amenities, venues, and/or events.
  • Resolving Guest concerns to ensure they have the best experience possible.
  • Answering the switchboard and dispatching calls to the appropriate departments, venues, and/or responding to guest and patron inquiries.
  • Assisting the FOH with key sign in/out, cash reconciliations, and cash drops.
  • Operating digital radios to communicate with various departments, and team members throughout the property.

We Offer:

  • Competitive wages
  • 50% off meals while working or when visiting as a guest
  • Health and dental benefits
  • Opportunity to attend free shows and events
  • Fun work environment with opportunities for development and career advancement

Apply today to learn more about this exciting opportunity


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