Administrator, Client Administration

Mode : Hybrid

Domain : Customer service and administration

Type : Contract - 1year

Location : Toronto

**Key Responsibilities**:

- Process manual transactions, review reports for reconciliation and conduct quality assurance activities for entries into the client recordkeeping system.
- The client administrator is responsible for providing accurate, timely and efficient account administration for IA Clarington’s clients.
- To ensure the continuing development of our administrators, IA Clarington will train and assign administrators to various units and functions within Client Administration (e.g. Financial, non financial, registered products, adjustments etc.). In return, we expect our administrators to be prepared to constantly upgrade their level of knowledge, skills and understanding of our business operations.
- Administrators are encouraged to participate in the identification of opportunities for work process improvements, for service enhancements and for the betterment of the work place.
- We rely on our administrators to have and/or develop an aptitude and desire for constant learning and personal development. Assist and support the team as required by taking on extra workload or doing overtime during absences or during periods of seasonally higher volumes.
- Assist fellow team members including supervisors and managers on special projects such as yearend or periodic reporting or data review/cleanup. Other assignments might include researching applicable tax/pension regulations and assist in updating the department’s policies and procedures to ensure department’s processes are current and compliant.

**Values and Other attributes required**:

- Excellent work ethic and learning skills, highly detailed oriented and accurate, sensitive to deadlines;
- Honesty and integrity; empathy, sense of partnership, strong customer
- service focus and orientation, strong problem-solving skills;
- Self motivated and possesses good time management skills with the ability to multi-task;
- Ability to work in a fast-paced, constantly changing
- environment;
- 1 -2 years progressive work experience in a mutual fund processing and/or Client Services environment (manufacturer, third party or dealer).
- Previous experience in mutual fund general operations and/or trust accounting etc. environment an asset;
- Knowledge or experience in registered funds administration an asset
- Successful completion of CSC and/or IFIC preferred
- Working knowledge of the financial services industry in general and mutual funds in particular.
- Post-secondary education. Working knowledge of relevant client account processing and database environments with preference for iFAST, Fundserv or other in house proprietary systems.

**Complexity / Analysis**:

- Primary focus is on adherence to predefined policies and procedures. However,
- administrators are expected to be able to identify trends, recurring mistakes and/or areas for improvement.
- We require the administrator to be detailed oriented.
- We expect the administrator to develop the ability for high level thinking and the capacity for viewing matters from a big picture perspective.
- Problem identification and resolution skills are essential.

**Decision Making**:

- The administrator must have a solid knowledge and understanding of the unitholder record keeping environment and of corporate policies and procedures.
- This is necessary for the administrator to effectively make the right decisions in the course of performing his/her responsibilities and achieve ‘first time right’ success.
- The administrator must be cognizant of the proper boundaries of his/her mandate and know how and when to escalate appropriately.
- Working in conjunction with his/her supervisor, the administrator is responsible for ensuring the completion of all incoming trades based on the applicable service level standard (same day, 24 hours, 48 hours etc.). The administrator is expected to actively communicate and coordinate with his/her team to meet productivity and quality targets including participation in special projects where applicable. The capacity to multi-task effectively is a preferred quality.

**Financial Implications**:

- Depending on the actual work function assigned, the administrator may be responsible for processing transactions with high dollar value (up to 7 figures on occasion). While there is be checks for quality control, the administrators do have the potential to negatively impact significant dollar value trades.

**Working Conditions**:

- Office environment. Regular work day is 8.5 hour shifts with 1 hour lunch and 2 15 min breaks;
- Hours of operation are generally 9:00 am to 5:30 pm Monday to Friday. Additional hours will be required seasonally or during peak periods or in connection with new projects/initiatives.
- Business attire.
- No travel required.

LI-Hybrid

**Our commitment to Diversity and Inclusion**:
At iA Financial Group, we support and celebrate diversity. We strive to