Client Service Administrator

7 days ago

Toronto, Canada Demant Full time

Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office.

**KEY RESPONSIBILITIES**

**Customer Service** - first point of contact for our clients and to provide them with the best customer service in the industry:

- Greeting clients
- Answering the telephone
- Answering client queries

**Appointments** - manage our client appointments and schedule the HP’s appointments:

- Maintaining clinician’s schedules
- Triaging all appointments
- Changing appointments to accommodate client and clinic needs
- Using telephone pathway to book initial client appointments
- Contacting existing clients to schedule appropriate appointments.
- Following protocols associated with the companies Telephone Performance Analysis, including and not limited to training, coaching, and evaluating.

**Clinic Appearance** - responsible for the general maintenance of our clinics so that they are a first class hearing healthcare centre:

- Daily cleaning and tidying as needed.
- Tidying and organizing Assistive Listening Device (ALD) displays and client waiting area.
- Maintaining and ordering office and clinic supplies.

**Hearing Professional and Administrative Support** - provide administrative support for the HPs in their respective clinic(s) as well as act as an office administrator for the Hearing Healthcare Centre (HHC):

- Opening and closing the HHC
- Registering all new clients
- Maintaining all paper files including creating, organizing, filing and destroying
- Shipping and receiving
- Tracking all orders through administration system and shipping log
- Preparing orders for fittings
- Assisting with local events as needed
- Understanding and selling all ALDs
- Providing basic hearing aid maintenance including cleaning/checks and tubing changes

**Accounting and Third Party Insurance Support** - responsible for processing all sales and tracking all outstanding balances and receivables and third party insurance payments which includes each of the following:

- Assisting with client estimates
- Counting and reporting opening and closing cash float
- Processing all payments; cash, cheque, post-dated cheques, credit card and debit card
- Completing daily bank deposit slip completing physical deposit
- Completing daily sales reconciliation on time and accurately
- Completing monthly inventory and accounting controls
- Understanding Debits and Credits
- Having working to expert knowledge of all third-party insurance programs
- Completing and submitting all third-party insurance forms
- Following up on all outstanding third party claims

**QUALIFICATIONS**
- Post-secondary education in an applicable field
- At least 2 years’ customer service experience
- Organized, detail-oriented, and comfortable working with multiple priorities

LI-CA1

HearingLife_Canada

  • Client Payment Administrator

    2 days ago

    Toronto, Canada Family Service Toronto Full time

    **Grow with us!** Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity. We’re proud of our people and culture! We are...

  • Client Service Administrator

    4 days ago

    Toronto, Canada People Corporation Full time

    We are seeking a Client Service Administrator to join our team in Toronto, ON. As the Client Service Administrator, you will be a part of a dynamic team, that provides an exceptional client experience for Group Insurance clients. In this role, you will be responsible for supporting Plan Administrators and Plan Members with the completion of member...

  • Client Services Administrator

    4 days ago

    Toronto, Canada Computershare Full time

    **Location**: Toronto - Beaver Creek **We give you a world of potential** Are you a professional that likes to stay organized while also keeping up with your daily administrative task? If so, Computershare has a great opportunity for you! As a Client Service Administrator, you will work closely with the Relationship Manager and internal stakeholders to...

  • Client Service Administrator

    7 days ago

    Toronto, Canada House of Jewellery Full time

    **About HOJ: House of Jewellery is a wholesale jewellery company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada's leading silver, gold, and diamond jewellery wholesalers.** **Our team is seeking a highly motivated Client Service Administrator to be a part of the House of Jewellery family.** **This individual must...

  • Client Service Administrator

    6 days ago

    Toronto, Canada PACE Consulting Benefits & Pensions Ltd. Full time

    **_This is a 1-year contract position with the possibility of becoming permanent full-time. - ** **What will I do?** As a Client Service Administrator, you will be responsible for the day-to-day client administration as well as providing a broad range of support to the sales department. The Client Service Administrator plays a leading role in contributing...

  • Client Service Administrator

    6 days ago

    Toronto, Canada HearingLife Canada Full time

    Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office. **KEY RESPONSIBILITIES** **Customer...

  • Client Services Administrator

    4 hours ago

    Toronto, Canada Normac Full time

    **Client Services Administrator (Remote)** * Do you want to be part of the best Client Services team in the business? Then you may be the perfect match for Normac! * **About Us** Normac was founded in 1998 in Vancouver, with a mission to provide the highest quality and most progressive appraisal solutions in the business. At the core of our business is our...

  • Administrative Assistant, Client Services

    1 week ago

    Toronto, Canada Circle of Care Full time

    Job Description The Client Services Administrative Assistant is responsible for supporting the operational success of providing client-centered care, including referral management for all contracted services, creating new client files and processing referrals, ensuring accuracy of the electronic client record, liaising with community partners and funders,...

  • Client Administrator

    7 days ago

    Toronto, Canada iA Groupe financier iA Financial Group Full time

    #100%remote #customerservice #administration #permanent #full-time_ **Key Responsibilities** 1. Process manual transactions, review reports for reconciliation and conduct quality assurance activities for entries into the client recordkeeping system. The client administrator is responsible for providing accurate, timely and efficient...

  • Administrator, Client Support Services

    2 weeks ago

    Toronto, Canada TMX Group Limited Full time

    The Client Support area administers the responsibilities of processing day to day tasks associated with services provided to transfer agency issuer clients. The main focus is complying with issuer’s regulatory responsibilities to distribute annual meeting and other related materials to their securityholders. The Administrator, Client Support Services will...