Client Administrator

2 weeks ago


Toronto, Canada Scotiabank Full time

Requisition ID: 247674 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Client Administrator you will have the opportunity to provide excellent service to clients by researching and resolving trade requests. **Is this role right for you? In this role you will**: - Maintain a high level of service to our clients by ensuring that we process the client’s needs accurately and efficiently - Investigate and track system issues and develop workarounds/solutions - Work with the team to provide proactive solutions to problems and potential issues - Improve service levels by continually reviewing processes/procedures and identifying opportunities for enhancement - Sort, scan, index incoming mail - Work with Assistant Manager to ensure all team members are fully cross trained - Work with Assistant Manager to define and enhance procedures - Participate in special projects/assignments; perform other duties as required - Be responsible for the quality control of team tasks **Do you have the skills that will enable you to succeed in this role? - We’d love to work with you if you have**: - Post secondary education - Experience in customer service or Backoffice environment is an asset - Knowledge of industry databases (i.e. iFast, AWD) is an asset - Strong problem-solving skills - Strong attention to detail - Effective verbal & written communication skills - The ability to multi-task and prioritize & organize incoming work - Excellent time management skills - An ability to work in a fast-paced, constantly changing environment - The ability to meet and maintain specified minimum productivity and quality standards Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.


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