Client Services Administrator

**Location**:
Toronto - Beaver Creek

**We give you a world of potential**

Are you a professional that likes to stay organized while also keeping up with your daily administrative task?

If so, Computershare has a great opportunity for you As a Client Service Administrator, you will work closely with the Relationship Manager and internal stakeholders to ensure communication are done with eagerness in order to build and maintain relationship that promote loyalty and growth for the company.

You will be an integral part of Computershare as we are a global leader in transfer agencies, employee equity plans, proxy solicitation, stakeholder communications, and other diversified financial and governance services. The world's leading organizations work with us to maximize their relationships with investors, employees, creditors, members, and customers.

**A role you will love**

Working with a supportive manager and an experienced team, the Client Services Administrator is pivotal to our ability to retain our clients and ensure they are satisfied with Computershare. This position will work within the Client Services group to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their group.

Some of your key responsibilities will include:

- Work with the Senior Relationship Manager and other Relationship Managers within their group to ensure that jobs are processed accurately and provided to the Operations team for execution in accordance with the established business rules and processes
- Preparation of Affidavits of Mailing
- Various other administrative duties or projects as assigned
- Maintain a collaborative relationship with internal teams to support a positive client experience
- Ensure that Client Satisfaction ratings and net promoter score targets for a specific region and/or Business Unit are met through timely and accurate execution of jobs
- Work with Senior Relationship Manager and Relationship Managers to ensure all billing for assigned clients is completed accurately and on time.

**What will you bring to the role?**

As you’ve probably gathered by now, we are looking for somebody with a real passion for details that would also enjoy building relationships with an ever-growing team of excellence.

Other key skills required for the role include:

- Post-secondary degree or equivalent business experience
- Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
- Flexibility with proven ability to work in a high pressure, deadline driven environment
- Self-motivation
- Commitment to accuracy and attention to detail
- Strong analytical and mathematical skills
- Excellent written and verbal English skills
- Eagerness to learn new skills and adapt to new technology
- Bilingual Preferred (English and French)

This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help to shape the future of Computershare.

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** **We will support you along your retirement savings journey.

**Paid time away from work.** **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicant