Sales Operations Coordinator

**Sales Operations Coordinator**

**Job Summary**:
The Sales Operations Coordinator is responsible for managing the full operational cycle of wholesale sales to distributors and retailers within the supplement and health & wellness industry. This role ensures smooth execution of B2B orders, preparation of regulatory and promotional documentation, invoicing, payment tracking, and retail-level support. Acting as the bridge between internal teams and external partners, the coordinator plays a critical role in supporting brand growth in brick-and-mortar retail channels.

**Key Responsibilities**:
**Sales Support & Documentation**
- Prepare and manage all sales-related documents: price lists, line sheets, sell sheets, new item setup forms, promotional calendars, product spec sheets, etc.
- Assist sales reps with presentation materials, sales decks, and retail onboarding kits.
- Maintain up-to-date records of all customer communications and sales documentation.

**Order Processing & Customer Coordination**
- Receive, confirm, and enter wholesale orders from health food stores, pharmacies, fitness retailers, and wellness distributors.
- Track order progress and proactively communicate updates or delays to clients.
- Coordinate closely with logistics to ensure timely and compliant deliveries.

**Documentation & Regulatory Compliance**
- Prepare and maintain product information sheets, compliance documents, COAs (Certificates of Analysis), MSDS (Material Safety Data Sheets), and any required supplement-related certifications.
- Ensure all materials provided to retail partners align with FDA and industry regulations.

**Invoicing & Collections**
- Generate and send invoices per agreed terms.
- Monitor accounts receivable and follow up on overdue payments in coordination with finance.
- Maintain accurate financial records and customer billing histories.

**Trade Marketing & Promotion Execution**
- Coordinate and implement in-store promotions, sampling events, and retail campaigns.
- Distribute point-of-sale materials (shelf talkers, brochures, display stands) to retail partners.
- Track promotional ROI and gather field data for internal reporting.

**Cross-Departmental Support**
- Collaborate with sales reps, supply chain, marketing, and compliance to ensure smooth daily operations.
- Provide field teams with updated product documents, pricing sheets, and promotion calendars.
- Assist in onboarding new B2B clients by ensuring all operational and documentation needs are met.

**Qualifications**:

- Bachelor’s degree in Business, Supply Chain, Nutrition, or related field.
- Strong Excel and ERP/CRM system skills.
- Excellent communication and organizational skills.
- 2-4 years of experience in sales support or operations within the supplement, health, wellness, or CPG industries is preferred.
- Knowledge of industry-specific regulations (e.g. FDA labeling, dietary supplement claims, GMP standards) is preferred

**Preferred Attributes**:

- Experience working with natural/organic retailers, specialty wellness chains, or independent health stores.
- Passion for wellness, health products, and holistic living.
- Detail-oriented, proactive, and comfortable in a fast-paced, growing company environment.
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- **Coordinateur(trice) des Opérations Commerciales**

**Résumé du poste**:
Le/la Coordinateur(trice) des Opérations Commerciales est responsable de la gestion complète du cycle opérationnel des ventes en gros auprès des distributeurs et détaillants dans le secteur des compléments alimentaires et du bien-être. Ce poste garantit l’exécution fluide des commandes B2B, la préparation de la documentation réglementaire et promotionnelle, la facturation, le suivi des paiements et l’assistance au niveau des points de vente. Véritable lien entre les équipes internes et les partenaires externes, ce rôle est essentiel au développement de la marque dans les canaux de distribution physique.

**Responsabilités principales**:
**Support Commercial & Documentation**
- Préparer et gérer tous les documents liés aux ventes : listes de prix, fiches produits, fiches techniques commerciales, formulaires de référencement, calendriers promotionnels, etc.
- Assister les commerciaux dans la création de supports de présentation, argumentaires de vente, kits d’intégration pour les détaillants.
- Maintenir à jour les dossiers clients et la documentation commerciale.

**Traitement des Commandes & Coordination Client**
- Recevoir, vérifier et saisir les commandes en gros provenant de magasins bio, pharmacies, détaillants fitness et distributeurs spécialisés.
- Suivre l’avancement des commandes et informer proactivement les clients en cas de retard ou d’ajustement.
- Collaborer étroitement avec la logistique pour garantir des livraisons conformes et dans les délais.

**Documentation & Conformité Réglementaire**
- Préparer et mettre à jour les fiches produits, documents de confor