Sales Operations Coordinator-12 Month Contract

**Made by Gather** - the company behind America’s **fastest-growing kitchenware brands**. Founded in 2003 by entrepreneur Shae Hong, Made by Gather makes super-premium design and innovation accessible to the world through our kitchenware and lifestyle brands Beautiful by Drew® and bella®. We’ve spent 20+ years developing our special sauce, bringing trend-forward design to each of our brands, combined with innovative marketing strategies and collaborative strategic relationships with leading omni-channel retailers.

At our core, we’re built on **design, quality, agility, and innovation**,**and we’re looking for driven individuals who are ready to make an impact. We don’t just create great products; we hustle to bring bold ideas to life, take ownership of our work, stand united as a team, and focus on sales and results while staying fully engaged in everything we do.

This **12-month contract** opportunity offers competitive pay and a comprehensive benefits package that supports your growth and well-being. At Made by Gather, we have you covered:

- Hybrid work schedule
- Extended medical benefits
- Health Spending Account
- Retirement Savings with Company Match
- Employee Assistance Program
- Discount on our products
- Annual Work from Home Stipend
- Holiday week off in December
- Summer Fridays
- Free access to fitness center with lockers and showers in office building
- Private courtyard
- Direct access to McGill metro and REM station
- Adjacent to Time Out Market and other restaurants and retailers
- Dynamic environment surrounded by beauty; we provide coffee, drinks, and snacks to fuel you all day.

If you’re looking for a workplace that values initiative, creativity, and results, while giving you the tools to thrive with our company learning and development programs, this is the place for you.

**SALES OPERATIONS COORDINATOR**

The **Sales Operations Coordinator** is the backbone of our Sales team, ensuring everything runs smoothly behind the scenes. You will support Sales Managers and Directors by managing key accounts, maintaining client relationships, and acting as a central point of contact for customers. This role focuses on coordinating sales operations tasks, improving processes, and keeping day-to-day activities on track.

Reporting to the Sales Operations Manager, you will also track the flow of merchandise and ensure internal teams stay informed and aligned. If you are detail-oriented, organized, and enjoy making things run efficiently, this is the role for you.

**What You'll Do**
- Be the go-to point of contact for key clients, providing timely updates, answering inquiries, and ensuring an excellent customer experience throughout the sales process
- Collaborate across departments to drive project execution and deliver on client expectations
- Support Sales Directors and Managers by preparing accurate proposals, reports, and client-facing presentations
- Monitor timelines and flag potential risks early, ensuring smooth communication and problem-solving with stakeholders
- Spot inefficiencies in our sales processes, contribute to solutions, and help implement improvements that increase speed and accuracy
- Maintain accurate pricing and product data across internal platforms and customer portals
- Manage purchase orders, ensuring timely and compliant processing from entry to fulfillment
- Oversee chargebacks and deductions, resolving discrepancies in line with company policies
- Keep track of key sales operations metrics using internal trackers and tools
- Review deliverables to ensure they meet internal standards and client requirements
- Stay current with customer compliance requirements and update internal documentation (SOPs) accordingly
- Support the broader Sales Operations team with administrative and operational tasks as needed

**What You Bring**
- 2-4 years of experience in sales operations, client services, or a related administrative support role, ideally in a fast-paced or cross-functional environment
- Strong organizational skills with the ability to manage competing priorities, track details, and meet deadlines
- Excellent communication skills: clear, professional, and comfortable interacting with both internal teams and external clients
- A proactive mindset and a knack for identifying issues before they become problems
- High level of accuracy and attention to detail in everything from data entry to client-facing materials
- Experience working with sales systems and tools (e.g., NetSuite, Salesforce, Fusion, customer portals) is an asset
- Comfort working independently while staying closely connected to a collaborative team
- A flexible, roll-up-your-sleeves attitude: willing to pitch in wherever needed to keep things moving
- This role requires advanced English skills to communicate with international stakeholders.

**Made by Gather** - l’entreprise à l’origine des marques de cuisine qui connaissent la plus forte croissance aux États-Unis. Fondée en 2003 par l’entrepreneur Shae