Operations Coordinator

4 days ago


Montréal, Canada Endo International Full time

At Paladin, we believe that flexibility can have a positive impact. That's why our employees have the power to choose when and where they are most productive and effective. If you are looking for an opportunity to work from home for a fast-paced organization, Paladin is the place for you

Position Summary

The operations coordinator is responsible for coordinating the operational activities to ensure all relevant databases are kept up to date in accordance with SOPs. This includes database maintenance, monitoring of error messages and maintenance of Master Data. They will also generate weekly reports, help with order entry, and maintain the CRM system for the customer service department.

Reports To

Director, Supply Chain

Specific Responsibilities
- Prepare and send customer notices.
- Maintain customer contact list.
- Log errors in 3PL CRM System and order entry in SAP.
- Create new product and promotional codes.
- Input monthly forecast files and product allocations.
- Generate sales vs. forecast reports in SAP.
- Send out agenda and minutes for monthly Marketing and Operations meeting.
- Ensure database is up to date for all changes relating to UPCs, packaging configurations (shrink sizes, case dimensions etc.)
- Assist the purchasing team with procurement activities (generate orders in SAP, prepare purchasing plans).
- Autonomy / resourcefulness
- Excellent communication skills
- Team player
- Highly organized
- Excellent interpersonal skills
- Problems solving

Required
- College diploma in Administration or relevant field
- 3-4 years’ experience in customer service, administrative or similar field
- Excellent interpersonal communication skills, both oral and written, in French and English.

Asset
- Knowledge of SAP (APO, R/3, BI)



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