Sales Coordinator

5 days ago

Montréal, Canada Sentinel Dock & Door Solutions Full time

The Sales Coordinator plays a key support role within a fast-paced and constantly evolving environment, reporting to the VP of Sales and/or Senior Sales Coordinator. This position supports both the Sales Account Managers and Technical Team to ensure the efficient coordination of sales activities and a high level of customer satisfaction. The Sales Coordinator acts as a central communication hub between internal teams and clients and plays a critical role in streamlining operations from initial inquiry through to order fulfillment.

**Job Title**: Sales Coordinator
**Reports to**: VP of Sales / Senior Sales Coordinator

**Regular Working Hours**

Monday to Friday - 8:00 AM - 5:00 PM or 7:00 AM - 4:00 PM

**Responsibilities**:

- Receive and assign all incoming phone and web leads to the appropriate Sales Account Manager based on territory; local leads may be quoted directly by the Sales Coordinator.
- Prepare and assemble sales quotations, including incorporating supplier quotes and freight, for review and approval.
- Assemble and respond to Requests for Proposals (RFPs) and Requests for Quotations (RFQs), including bid forms, bonding forms, and insurance requirements.
- Coordinate the processing of approved quotations into sales orders (E-Orders and C-Orders), ensuring all purchase orders are created accurately and priced correctly.
- Liaise between Sales, Technical, Operations, and other internal departments to ensure efficient processing of orders in accordance with the 72-hour submission policy.
- Follow up on sales quotations and provide timely updates to clients and internal teams.
- Maintain and update customer data, contact information, and client-specific instructions within the CRM system.
- Ensure installation and field teams have necessary procedures, equipment, documentation, and certifications for successful project execution.
- Provide administrative support for the Sales and Technical teams, including scheduling, documentation, and reporting.
- Address concerns raised by field staff related to materials and budgets, ensuring clear communication and proper documentation.
- Adhere to company policies, processes, and quality standards.
- Perform other duties as reasonably assigned.

**Key Strengths**
- **Bilingualism** is a must
- Strong attention to detail and accuracy
- Comfortable working in a high-pressure, fast-paced environment
- High-level customer service and professionalism
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Team-oriented with a positive and friendly attitude
- Proficiency in Microsoft Office Suite (especially Excel) and CRM systems
- Familiarity with sales and estimating software
- Ability to read and interpret architectural drawings and blueprints
- Working knowledge of dock doors, loading dock equipment, high-speed doors, and related systems
- Strong mathematical and analytical skills

**Salary Range**: $65,000 ~ $75,000 annually

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