Service Appointment Coordinator

4 days ago


St Catharines, Canada John Bear Buick GMC Full time

**About the Role**:

- Contact customers to generate service appointments
- Manage and schedule appointments
- Provide exceptional customer service when dealing with customers
- Ensure customers understand their vehicles’ maintenance needs, how we can help meet those needs, and the benefits of ensuring scheduled services are performed on time and by qualified professionals
- Perform outbound call campaigns as required
- Keep customer information updated in our systems (Dealermine)
- Continue to update job knowledge by participating in educational opportunities and reading manufacturers' publications
- Maintain a thorough knowledge of vehicle maintenance schedules and requirements
- Stay up to date on dealer and dealership promotions
- Handle customer complaints immediately
- Other duties as assigned

**What you bring**:
You thrive in a fast-paced environment. You take pride in providing exceptional service to both external and internal customers and always while acting with integrity. You have the following qualifications:

- Excellent telephone communication skills
- Skilled at providing an exceptional customer experience
- Team oriented and adaptable
- Proven track record for setting and achieving performance goals
- Dealer related systems experience would be considered an asset (Dealermine, Reynolds and Reynolds)
- Highly effective communication (verbal and written) and interpersonal skills in order to work with customers and colleagues
- Detail oriented with excellent time management and organizational skills

**What We Offer**:

- A solid foundation of customers from over 40 years of business.
- A competitive compensation plan and health and dental insurance
- A leadership team that trains and mentors its staff to ensure success for new team members
- Opportunity for advancement
- No weekend or holiday work, more time to enjoy your friends & family

**Salary**: $36,000.00-$48,000.00 per year

(salary is comprised of hourly rate + bonus opportunities)

**Salary**: $36,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift



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