Appointment Coordinator

4 days ago

St Thomas, Canada Ford Full time

Job Title**:Appointment Coordinator**

Location: St. Thomas Ford Lincoln, Service Department

**Job Type**: Full-Time

Hours: Monday to Friday, 8:00 AM to 4:00 PM

**Job Summary**:
**Key Responsibilities**:
Answer Incoming Calls:

- Respond promptly to incoming phone calls with a friendly and professional demeanor.
- Address customer inquiries regarding service appointments and general service department information.

Book Appointments:

- Schedule service appointments via phone, website, and in person.
- Ensure accurate entry of appointment details into the scheduling system.
- Confirm appointments and provide customers with necessary details regarding their service visits.

Outgoing Service Follow-Up Calls:

- Conduct follow-up calls to customers post-service to ensure satisfaction and address any concerns.
- Maintain records of follow-up interactions and report any unresolved issues to the service manager.

Assist Service Advisors:

- Support service advisors with administrative tasks as needed.
- Help prepare service documentation and maintain organized service records.
- Communicate effectively with service advisors to ensure smooth workflow and excellent customer service.

Customer Interaction:

- Greet customers in the service department and assist with their initial needs.
- Provide a welcoming and professional environment for all customers.

**Qualifications**:

- High school diploma or equivalent required; additional education or certification in customer service or automotive service is a plus.
- Previous experience in a customer service role, preferably in an automotive service environment.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency with computer systems and software, including appointment scheduling tools.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- A positive attitude and a commitment to providing exceptional customer service.

**What We Offer**:
Competitive salary and benefits package.

Opportunities for professional development and growth within the company.

A supportive and friendly work environment.

Employee discounts on vehicle services and purchases.

**How to Apply**:
St. Thomas Ford Lincoln is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Why Work for Eansor Auto Group**

The Eansor Auto Group is a locally based, family owned and operated company serving the automotive needs of our neighbours in London, St. Thomas, and surrounding areas. With over 25 years of experience selling and servicing both Ford, Lincoln, and a variety of pre-owned vehicles, we have built an amazing team and customer base. Our number 1 priority is customer satisfaction. We value our team members and provide lots of opportunities for expanding your skills and career. We hope you will join our team of dynamic, hard working individuals and grow with us

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