Service Appointment Coordinator

6 days ago

St Catharines, Canada John Bear Buick GMC - St. Catharines Full time

Service Appointment Coordinator

**Salary** $36,000-$45,000 a year

**Position Summary**:
**Responsibilities**:

- take incoming calls from customers and make outbound calls to our existing customers to generate service appointments
- keep customer information updated in our systems
- manage appointment schedule
- stay up to date on dealer and manufacturer’s promotions

**Qualifications**:

- experience in customer service is an asset
- highly effective communication (verbal and written), and interpersonal skills to work with customers and colleagues
- must work well in a team atmosphere

**What We Offer**:

- A competitive compensation plan
- A full and comprehensive** benefit package**
- ** 5 day work week **(no weekends or holidays)
- Employee Vehicle Purchase program
- A solid foundation of customers from over 40 years of business
- A leadership team that trains and mentors its staff to ensure success for new team members
- An open-door environment that promotes close collaboration within all levels of the organization
- Opportunity for advancement
- Employee Assistance Program
- Company events
- On-site parking

If you require any sort of accommodation at any time during the recruitment process, please let us know.

**About Us**:
At John Bear Auto Group, our dedication to excellence and quality service begins with our people. As a top dealership, we pride ourselves on attracting and retaining top talent who bring drive, skill and commitment to the delivery of outstanding customer service.

Founded in Hamilton in 1979 by John Bear, the group now has three dealerships in Southwest Ontario and sells GMC, Chevrolet, Buick and Cadillac vehicles in St. Catharines, Hamilton, New Hamburg, as well as the surrounding Niagara and Kitchener-Waterloo regions.

John Bear is a family-owned business and we pride ourselves on treating our customers like family. Our successful business is built on repeat customers, and our goal has always been to cultivate a trusting relationship focused exclusively on creating value for our customers. We offer great deals, friendly service and a helping hand when it comes time to selling and servicing new and used vehicles.

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