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Senior Orientation Program Specialist

1 week ago

Kingston, Ontario, Canada Saint Elizabeth Health Care Full time

POSITION SUMMARY:

We are seeking a highly motivated and enthusiastic individual with a passion for education, strong problem-solving abilities, and excellent interpersonal and communication skills. This role is responsible for managing the non-clinical elements of the orientation program and overseeing the onboarding process for new employees. The primary focus will be on ensuring a seamless and successful onboarding experience for each new hire within the SDC/regional office by effectively handling logistics and administrative processes.

KEY RESPONSIBILITIES:

  • Oversee the onboarding process for new hires, ensuring they have a positive and engaging orientation experience.

  • Monitor and evaluate overall satisfaction rates through surveys, collect required employment documents, and ensure new hires complete mandatory training modules.

  • Organize and manage the logistics for orientation days, including room setup, technology/hardware requirements, and necessary meeting supplies.

  • Develop and facilitate training sessions that foster a positive learning environment, encouraging active participation from all new staff.

  • Adapt training delivery methods to accommodate the diverse needs of participants.

  • Apply adult learning principles to facilitate engaging and effective training sessions.

  • Implement evaluation strategies to measure the success of training programs and ensure they meet set objectives and desired outcomes.

  • Act as a trusted advisor, liaising with both internal and external stakeholders, including local leadership and the orientation team, to communicate program results.

  • Offer recommendations to enhance the orientation process, including individual action plans and improvements to organization-wide materials.

  • Ensure adherence to quality standards and proactively manage any high-risk issues.

  • Lead by example, modeling positive behaviors and helping new hires integrate smoothly into the organization.

  • Analyze data reports on key orientation metrics such as training module completion, preceptor/joint visit hours, and new hire satisfaction levels.

REQUIREMENTS:

  • Exceptional communication and presentation skills.

  • Strong interpersonal skills and the ability to build relationships with a wide range of individuals.

  • Prior experience in service coordination, administration, or a similar role is preferred.

  • A Bachelor's Degree in HR or a related field is preferred.

  • Experience in facilitating education programs or orientations is a plus.

  • Proficient in Microsoft Word and PowerPoint (intermediate level).

  • Experience in developing, implementing, and assessing quality improvement initiatives.

  • Flexibility and adaptability in training approaches and delivery.

  • Familiarity with adult learning principles and their practical application in training settings.

  • Proven ability to plan, organize, and execute programs or initiatives effectively.

  • IT proficiency, especially in mobility tools or experience in training for these systems.

  • Experience with Saint Elizabeth's internal systems or similar platforms is an asset.

  • Strong problem-solving and issue-resolution abilities.

  • Ability to build and sustain collaborative partnerships across teams and departments.

  • High energy and enthusiasm for facilitating a positive work environment.

The role is split between Ottawa and Kingston. You will be responsible to travel to both locations 1-2 times a week. Travel is paid to the location for one of these pending where the person is located.

ABOUT US:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.