Administrative Assistant

Job Description What is the opportunity?With C$217 billion in assets under administration, RBC Dominion Securities is the Canadian leader in wealth management for affluent and high net worth investors, on both a discretionary and non-discretionary basis. While investment management is the core offering, our 1,500 investment professionals also provide a full scope of wealth management advice and solutions, such as insurance, retirement, estate and tax planning and charitable giving to help our clients preserve, grow and transfer their wealth to succeeding generations.The RBC Dominion Securities Branch located in Campbell River, BC is looking for an Administrative Assistant to join the team in maintaining, developing and growing an Investment Advisor's business by providing clients exceptional service in an efficient and professional manner.This is a 1 year maternity leave coverage with the possibility of being made permanent.Key Accountabilities:Client Service:Input and follow-up on client orders as directed by IA’sMeet and greet prospects and clientsInvestigate and follow-up on all client inquiriesUtilize contact management system for all necessary follow upAdministrative:Investigate and resolve inquiries and complaints related to accounts and refer to the Investment Advisor where appropriateFollow-up on client trades to ensure proper settlement and deliveryMaintain current knowledge of client accounts by reviewing daily activity online and on applicable reportsMaintain client filesEnsure clients’ accurate and timely completion of all necessary documentation and forward to appropriate Branch contactUtilize contact management system for daily task managementDocumentation & New Accounts OpeningsResearchClerical:Print reports and distribute them accordinglyFaxing and photocopyingWord processingWhat do you need to succeed?Ability to prioritize daily tasksEnsure daily communication with your Investment AdvisorsAbility to deliver results with shifting prioritiesAbility to deal with varying personalities with internal and external clientsKnowledge/Experience:Canadian Investment Regulatory Exam, CIREExcellent command of English languageGood telephone mannerStrong customer serviceExcellent organizational skillsAbility to successfully multi-taskStrong Microsoft Office skillsKnowledge of the firm’s operations, policies and procedures regarding client accounts, including internal control policies (preferred)What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamA world-class training program in financial serviceCompensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs.The expected base salary range for this position is $40,000 - $45,000.This position may be eligible to receive a discretionary/variable incentive payment up to 0.5x base salary.RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC’s high-performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsAccount Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk ManagementAdditional Job DetailsAddress:1260 SHOPPERS ROW:CAMPBELL RIVERCity:Campbell RiverCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date:2025-12-02Application Deadline:2026-02-07Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.