Customer Service Representative

2 weeks ago

Victoria, Canada FLOFORM Full time

Description Position at FloForm Countertops Required immediately, our Local Victoria Branch is seeking an In-house Full-Time Customer Service Representative (Mat. Leave Position contract which could turn into permanent) to join the team FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.Position Summary:The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales. Desired Skills & Experience: High School Diploma with 1-2 years customer service experienceBasic computer skills with experience using Microsoft Office products and ability to learn other software programsAbility to solve problems as they ariseClean criminal recordBasic mathematical skillsStrong organizational skills, with attention to detailAbility to handle challenging situations with diplomacy and respectExcellent verbal and written communication skills Enjoy working in a challenging, fast paced environment Duties and Responsibilities: Ability to work in a team sales environmentAssists customers in person, by email or on the telephoneMaintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customerProcesses orders and accepts payment from customers made over the telephone or in personInputs orders/quotes into the computer system and confirms availability of productResponds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.Assists customer in the selection of productMaintains customer service recordsEstablishes proactive communication with customers to ensure understanding of product orderedHandles quality and service issues to develop/maintain customer loyaltyEnsures orders are priced accurately and invoices are issued promptlyResolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)Participate in inventoryKeeps the showroom clean and sets up displays as neededWill also assist with general labour tasks including loading/unloading merchandise, deliveriesOther duties as assigned FLOFORM is proud to offer the successful candidate: $42K - 52K DOEPaid Sick TimeFLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”

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