Customer Service Representative

22 hours ago

Victoria, Canada Pacificanna - James Bay Full time

**Overview**

**Available Roles (James Bay)**
- Part-time Customer Service Representative, 15-25 hrs/week

(availability through upcoming Christmas holidays).

**Customer Service Representative**

Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with all regulations. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.

**Customer Service Representative Qualifications/Requirements**:

- Must be minimum 19 years of age (required)
- Must possess valid driver’s license or BC Services Card (required)
- Available to work mornings, evenings, weekends, and holidays
- Reliable and punctual, someone who is responsible and respectful of a professional working environment
- Knowledge of the cannabis sector is an asset; willingness to participate in education of the sector is mandatory
- Prior customer service experience in retail, hospitality or related customer-facing roles
- Experience working in a fast-paced environment
- Social and highly comfortable speaking with people
- Great listening skills to be able to understand customer needs and match them to potential products
- The ability to stay apprised of current trends, regulations and legislation
- Familiarity with POS software, handling cash and processing debit transactions
- The ability to work on your feet all day
- Ensure no minors enter premises and compliance in all transactions
- Assist with opening/closing of store and other tasks as assigned.
- Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

**Job Types**: Part-time, Casual, Seasonal

Pay: $18.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Work Location: In person

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