Customer Service Representative

2 days ago

Victoria, Canada Pacificanna Fairfield Full time

**Overview**

Pacificanna is looking for sales and customer service focused individuals to join their team in a fast-growing market sector. The company is launching a premium cannabis retail chain across BC and is looking for exceptional talent to join the team.

**Available Roles**
- Part-time Customer Service Representative (1) approx. 15-20hrs/week

**Customer Service Representative (Salary range $16.75 - $18.25/hour)**

Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and provide impeccable customer service while complying with all regulations. You will be responsible for assisting the management team with the activities and operations of the store while abiding by all policies, procedures, and operational guidelines.

**Customer Service Representative Qualifications/Requirements**:

- Must be minimum 19 years of age (required)
- 'Selling it Right' Certificate (required)
- Available to work mornings, evening, weekends, and holidays
- Reliable and punctual, someone who is responsible and respectful of a professional working environment
- Knowledge of the cannabis sector is an asset; willingness to participate in education of the sector is mandatory
- Prior customer service experience in retail, hospitality or related customer-facing roles
- Experience working in a fast-paced environment
- Social and highly comfortable speaking with people
- Great listening skills to be able to understand customer needs and match them to potential products
- The ability to stay apprised of current trends, regulations and legislation
- Familiarity with POS software, handling cash and processing debit transactions
- The ability to work on your feet all day
- Ensure no minors enter premises and compliance in all transactions
- Assist with opening/closing of store and other tasks as assigned.
- Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

**Job Type**: Part-time

**Salary**: $16.75-$18.25 per hour

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

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