Customer Service Representative

5 days ago

Victoria, Canada E8M MANAGEMENT Full time

Great service isn’t just what we do - it’s who we are. Every interaction is a chance to create a positive experience, solve a problem, or brighten someone’s day. If you believe in the power of meaningful conversations and making people feel truly supported, we want to hear from you.

We’re looking for a **Customer Service Representative** who’s passionate about helping others, thrives in a fast-paced environment, and takes pride in delivering thoughtful, personalized service.

**What we offer to our new Customer Service Representative**:

- Comprehensive benefits to support your well-being
- Competitive wage with performance bonuses and incentives
- A supportive and inclusive work environment that values your input
- Company-sponsored events, team outings, and growth opportunities that keep things exciting
- Paid time off to rest and recharge
- Ongoing training and access to professional development resources

**What do the Customer Service Representatives do**:

- Resolve questions, concerns, or complaints with empathy and a calm, professional approach
- Guide customers through product troubleshooting and help them make the most of their purchases
- Recommend services, upgrades, and promotional offers tailored to each customer's needs
- Collect and update billing information, maintain customer billing profiles, and process transactions
- Manage the full customer journey - from initial order to delivery or service installation
- Address billing inquiries and handle cancellation requests while aiming to retain customers
- Spot opportunities to enhance the customer experience and share feedback with the team
- Attend regular team meetings and stay current with new service updates, tools, and promotions

**Customer Service Representative requirements**:

- A diploma or degree in Business, Communications, Sales, or a related field is preferred
- Positive attitude and a genuine desire to help people
- You’re available full-time (40 hours/week) and able to work on-site
- Excellent communication skills and a knack for building trust
- Can think on your feet, solve problems with confidence, and stay composed under pressure
- Organized, detail-oriented, and comfortable managing multiple tasks
- Work well independently but also enjoy being part of a collaborative team
- 2-4 years of previous customer service experience is an asset, but we welcome those eager to learn

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.00 per hour

**Benefits**:

- Discounted or free food
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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