Client Care Coordinator
4 weeks ago
- Guide the customer journey as the first point of contact, by providing a caring and personalized experience and setting expectations for their clinic visit.
- Manage the scheduling and confirmation of appointments for new and existing customers.
- Prepare Hearing Care Professionals for customer appointments by communicating relevant customer information.
- Convert outbound and inbound calls into appointments and drive marketing campaigns by managing callback and lead lists.
- Maintain accurate customer database by ensuring that customer records are updated regularly.
- Create invoices for products and services rendered; process payments from customers and maintain accurate financial records.
- Educate customers on Amplifon programs, products, and services and resolve customer inquiries.
- Maintain efficient clinic operations by overseeing clinic inventory and organization, supporting customers with basic hearing aid maintenance and repairs, and proactively anticipating clinic and customer needs.
- Collaborate with colleagues to create a welcoming, efficient, and high-performing clinic culture that is compliant with company operational and quality standards.
What We Offer:
- Competitive Compensation: We provide a competitive pay structure, including industry-leading salaries and incentive bonus opportunities.
- Robust Benefits: We offer a comprehensive benefit package, a company RRSP match, ample paid time off, and more to foster an award-winning employee experience.
- Growth: As our team continues to grow, we want you to grow with us, so we offer our employees continuous professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.
- Impact: We help our customers rediscover all the emotions of sound, and we have fun doing it Our teams around the world are passionate about working together to change lives.
Education & Experience:
- High school diploma or equivalent
- Diploma in business or medical administration is preferred
- 2+ years of administrative experience, preferably in medical setting
- 2+ years of customer service experience
- Knowledge of the hearing aid industry preferred
Required Skills:
- Able to build and maintain professional rapport with customers and colleagues
- Able to work independently, autonomously, and as a collaborative leader of a team
- Adherence to professional, ethical, and regulatory standards
- Able to prioritize work efficiently in a fast-paced work environment
- Proficient with MS Windows and Office
- Knowledge of insurance and agency coverage for hearing care services is preferred
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.#AmplifonAmericas
-
Part-time Client Care Coordinator
4 months ago
Calgary, Canada Concierge Care Calgary Full time**Looking For PART-TIME CLIENT CARE COORDINATOR** Concierge Care Calgary is a private home care company in Calgary, Alberta. Concierge Care Calgary was founded by healthcare professionals with over 50 years of experience. Our mission is to provide peace of mind for our vulnerable population and their families by helping them age gracefully in their own...
-
Client Care Coordinator
6 months ago
Calgary, Canada Motion LP Full time**Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...
-
Client Care Coordinator
7 months ago
Calgary, Canada Classic LifeCare - Calgary, AB Full time**Classic LifeCare** is a locally owned and operated home care agency that has been providing exceptional home health care experience and nursing support for nearly 50 years in BC and Alberta. As an Accredited agency, we prioritize respecting people's choices and needs, helping them live in the moments that matter and build better lives through great health...
-
Client Care Coordinator
2 months ago
Calgary, Canada WS Audiology Americas Full time**About us**: Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their...
-
Client Care Coordinator
1 month ago
Calgary, Canada WS Audiology Americas Full time**About us**: Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their...
-
Client Care Coordinator
1 day ago
Calgary, Canada Edgewood Health Network Inc Full time**JOB DESCRIPTION**: The client care co-ordinator is responsible for all client administration and co-ordination for the duration of the client’s stay in an outpatient program. This role includes working co-operatively with clients, counsellors, admissions team members and program managers. It requires strong organizational skills, communications skills,...
-
Client Care Coordinator/moa
2 months ago
Calgary, Canada Accident Rehabilitation Centre Full timeThe Accident Rehabilitation Centre is an interdisciplinary clinic unique in Calgary, with our primary focus on treating patients who have been involved in motor vehicle collisions. Our team at ARC includes in-house Physician, Chiropractor, Physiotherapists, Kinesiologist, Psychologist, Massage Therapists, as well as Administrative Support Staff - We are...
-
Home Care Sales Specialist
2 months ago
Calgary, Canada Alivio Care Full time**Job Summary**: **Responsibilities**: - Assist in developing and implementing initiatives to grow the client base and generate new business opportunities - Help build and maintain relationships with healthcare providers, hospitals, community organizations, and referral partners. - Assist with community outreach and marketing activities, including social...
-
Home Care Business Lead
1 month ago
Calgary, Canada Alivio Care Full time**Key Responsibilities**: - Develop and implement strategic initiatives to grow the client base and generate new business opportunities (e.g. partnerships with healthcare facilities, client referral programs) - Build and maintain relationships with healthcare providers, hospitals, community organizations, and referral partners. - Conduct market research to...
-
Scheduling Coordinator
5 days ago
Calgary, Canada Ohana Care Inc. Full time**Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada’s still emerging home care services market. You’re getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve...
-
Client Care Specialist
7 months ago
Calgary, Canada VCA Animal Hospitals Full time**Veterinary Reception, Client Care**: **Location: Calgary, AB**: Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us...
-
Patient Care Coordinator
2 months ago
Calgary, Canada MedPro Respiratory Care - Calgary Full timeMedical, dental and RRSP Benefits are offered. Free parking! Must have a Medical Office Assistant Diploma. All interested applicants should submit a resume and cover letter. Pay: $18.00-$23.00 per hour Expected hours: 37.5 per week **Benefits**: - Dental care - Extended health care - RRSP match - Vision care Schedule: - Day shift - Monday to...
-
Client Care Receptionist
4 months ago
Calgary, Canada Pup City Doggy Daycare Full timeAbout Us: Pup City Doggy Daycare is a vibrant and pet-loving establishment dedicated to providing a safe and enjoyable environment for furry friends. We pride ourselves on offering top-notch care, engaging activities, and a welcoming atmosphere for dogs of all shapes and sizes. As we continue to grow, we're seeking a friendly and organized Client...
-
Patient Care Coordinator/reception
2 months ago
Calgary, Canada Advanced Respiratory Care Network Full timeAdvanced Respiratory Care Network requires a Receptionist/Patient Care Coordinator for our Calgary South clinic to start as soon as possible. We are seeking a friendly, reliable individual with strong organizational and prioritizing skills for multi-task work in our busy respiratory clinic. Full time, (Monday - Friday) no evenings or weekends...
-
Primary Care Coordinator
3 months ago
Calgary, Canada Mosaic Primary Care Network Full timePrimary Care Coordinator **Status**:Temporary Full Time (1.0 FTE) - Until September 30, 2025 **Reporting To**:Team Based Care Supervisor **Data Available**:Negotiable **Hours of Work**:7.75 hours per day, 38.75 hours per week **Shift Pattern**:Days **Exempt/Non-Exempt**:Non-Exempt **Program/Department**:Medical Home Support Program **Job...
-
Personal Care Specialist
3 weeks ago
Calgary, Alberta, Canada Care Full timeJob Title: Personal Care Specialist - Elderly SupportWe are seeking a compassionate and experienced Personal Care Specialist to join our team at Care. As a trusted caregiver, you will provide top-notch support to elderly individuals in their homes, ensuring they maintain their independence and dignity.About the Role:In this role, you will be responsible for...
-
Care Coordinator
2 months ago
Calgary, Canada Air Liquide Full timeAt VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We...
-
Community Care Coordinator
3 months ago
Calgary, Canada Skipping Stone Full timeSALARY: CAD 50000.00 YEARLY - PUBLISHED: SEPTEMBER 26, 2024 - EXPIRY: OCTOBER 12, 2024 - ONSITE - CALGARY, ALBERTA - FULL TIME - PERMANENT - SOCIAL SERVICES **Summary**: Community Care Coordinators are the heart of Skipping Stone. They share lived experience with our clients, are their principal contact, & connect them to various services help meet their...
-
Client Care Representative for a Functional
3 months ago
Calgary, Canada Daylight Consulting ltd. Full timeOur Integrative Wellness Center offers the best of Family Practice, Functional Medicine, and luxurious spa services to deliver holistic care to our clients. We are seeking a compassionate and client-focused **Client Care Representative** to ensure our clients receive the best care from their very first interaction. If you have experience working in a...
-
Personal Care Assistant
2 months ago
Calgary, Canada Thriving Care Full time**Job Summary** **Duties** - Assist clients with daily living activities, including bathing, dressing, grooming, and mobility support. - Provide companionship and emotional support to enhance the well-being of clients. - Prepare nutritious meals according to dietary restrictions and preferences. - Administer medications as prescribed and monitor clients for...