Primary Care Coordinator

3 months ago

Calgary, Canada Mosaic Primary Care Network Full time

Primary Care Coordinator

**Status**:Temporary Full Time (1.0 FTE) - Until September 30, 2025

**Reporting To**:Team Based Care Supervisor

**Data Available**:Negotiable

**Hours of Work**:7.75 hours per day, 38.75 hours per week

**Shift Pattern**:Days

**Exempt/Non-Exempt**:Non-Exempt

**Program/Department**:Medical Home Support Program

**Job Classification**:Administrative Support III

**Salary Range**:$23.81 - $31.35

**Closing Date**:September 30, 2024.

**About Us**

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

**Position Summary**

The Primary Care Coordinator (PCC) is an integral role in the implementation of the Patient’s Medical Home, supporting member clinics by focusing on executing activities which support panel identification & management, team-based care, access, use of the EMR, and screening at the direction of the Physician member. Support is provided via a combination of onsite and remote work using EMR systems and related digital platforms.

The PCC works collaboratively with Practice Facilitators and EMR Specialists assigned to member clinics, to align PCC activities in support of clinic goals and patient outcomes.

A thorough understanding of electronic health records as well as the day-to-day operation of Physicians’ clinics and primary health care is essential to this role.

**Key Responsibilities**

The PCC is responsible for the implementation and maintenance of clinic processes and documentation related to all areas noted below:
Panel Identification & Maintenance
- Standardization of patient statuses, verification and demographics and reviews for data quality.
- Conducting searches to produce panel lists. Facilitating panel review with Physicians and clinic team.
- Calculating panel confirmation rates aiming for maintenance at 80-90%.
- Perform outreach to patients related to their panel status.

Team Based Care
- Maintains knowledge of Mosaic PCN programs and referral criteria to support Physicians and clinic staff with referrals and communication with MPCN.

Access
- Ensures the collection, reporting and review of Third Next Available (TNA) data for the clinic.
- Participates in quality improvement initiatives to improve timely access to care.

EMR Use
- Conducts activity in the EMR according to best practices and goals of the Patient’s Medical Home model.
- Supports the creation and execution of searches including but not limited to vitals, lab results, external documents and ICD9 codes.
- Ensures results of recent tests and procedures are available to providers (i.e., information available on Alberta Netcare).
- Ensures notes from patient interactions are accurately recorded in the EMR for informational continuity.

Screening
- Provides patient lists in support of achieving standards related to ASaP and other screening measures.
- Initiates patient contact for screening appointments, follow ups and point-of-care reminders.
- Supports opportunities for opportunistic and outreach patient screening, including helping to collect quarterly screening data.

Client Focus
- Fosters high quality service with strong commitment to quality improvement, process implementation and patient-centered care.

Quality Improvement
- Acts as a resource to support Physician-directed quality improvement processes.
- Supports the integration of data such as HQCA and quarterly physician reports into clinical improvements.
- Promotes adoption of evidence-based clinical tools, forms and procedures.
- Demonstrates commitment to achieving established Patient Medical Home goals and objectives.
- Promotes an environment that fosters quality improvement and safety.

**Qualifications & Requirements**
- Diploma in a health-related discipline plus two years of experience working within a community clinic setting; or Certificate in a health-related discipline plus three years of experience working within a community clinic setting. Plus, two-three years experience of stakeholder management is preferred. Equivalent related education and experience may be considered.
- Demonstrates expertise in at least two EMR Systems. Experience in Med Access, Wolf, Accuro, PS Suite &/or AVA is preferred.
- Demonstrates advanced understanding of primary healthcare in Alberta. Previous experience in primary care is an asset.
- Demonstrates ability to efficiently and effectively learn new systems (e.g. Electronic Medical Records).
- Advanced knowledge in Microsoft Office Suite (e.g. Wo

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