Account Coordinator

1 week ago

Dorval, Canada Berlin Packaging Full time
  • Pour le français, faites défiler vers le bas.**

Consolidated Bottle Corporation (CBC), a Berlin Packaging company, is Canada’s premier supplier of rigid packaging and packaging components. We are a $100 million company with 10 straight years of record growth.

Chances are you enjoy products supplied by Berlin Packaging every day We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis. 

Combine that with our “Anything is Possible” mindset and our winning culture, our 130+ employees are high-performing - and importantly, collaborative - entrepreneurs who blow through obstacles. We love it here.

Are you up for the opportunity of a lifetime? If so, we are seeking an Account Coordinator who performs a myriad of tasks related to account and project management, customer relations, data analytics, inventory and accounts receivable analysis, and many more activities. The AC works alongside other departments within Berlin to manage account onboarding and maintenance, product sourcing, pricing initiatives, purchase orders, contracts, transportation, receiving, inventory, stocking agreements, local marketing endeavors, and profit analysis.

Key Accountabilities:

  • Provide exceptional customer service to all accounts.
  • Process customer orders; act as a liaison between the employees of Berlin Packaging and its customers.
  • Review, track, and manage all internal activities from order placement through delivery, ensuring effective communication and customer thrill.
  • Serve as project manager for new customer launches; manage multiple SKUs, and coordinate with sales and supply chain to ensure products are delivered on time and within specification.
  • Process customer invoices and conduct soft collections, as needed.
  • Maintain and update sales records and customer information within CRM tool; prepare and review reports as required.
  • Partner with sales to develop pricing and send customer quotes; ensure accurate pricing.
  • Partner with sales, supply chain and/or global team to source product; communicate with suppliers to submit orders, check pricing, item availability, and shipping.
  • Coordinate with internal stakeholders including sales, supply chain, warehouse, and corporate groups to service the customer and deliver branch metrics.
  • Conduct wellness calls to understand customer needs and develop actions plans where needed to improve service level.
  • Fulfill employee portion of the Berlin Values by demonstrating a strong work ethic, teamwork, loyalty, innovation, productivity and driving profitable results.

Knowledge, Skills, Abilities:

  • Bachelor’s degree strongly preferred or equivalent experience required.
  • 2+ years in an account support role, with customer centric mindset.
  • Demonstrated project management skills.
  • Ability to complete tasks and solve problems with limited guidance and direction.
  • Demonstrates a strong work ethic and ability to learn.
  • Excellent problem solving, decision making, and analytical skills.
  • Strong business acumen; willing to learn and demonstrate a solid understanding of Berlin Packaging’s business, products, customers, and suppliers.
  • Strong interpersonal and communication skills including written, verbal, and active listening.
  • Highly organized and detail oriented.
  • Strong time management skills; prioritize and follow up.
  • Operates with a sense of urgency.
  • Is flexible and open to change and new ways of working.
  • High energy, positive attitude, and contributes to a positive team culture.
  • Self-motivated; consistently strives to attain goals and seeks self-improvement.
  • Technologically savvy.

Working Environment:

  • Sales and Distribution Center Environment

How is our Account Coordinator role different than other Account Coordinator roles?

A day in the life of a Berlin Account Coordinator could entail customer status meetings first thing in the morning followed by prioritizing production with manufacturers in the afternoon and closing the day by entering and billing purchase orders.

Consolidated Bottle Corporation offers an outstanding compensation and benefits package including health care plan, dental plan, life insurance, and educational assistance.

We look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are thirsty for knowledge and excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging/CBC provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, provincial, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards offerings.

  • This position is not eligible for sponsorship.
  • Berlin Packaging maintains a smoke-free workplace.

Titre d'emploi

Coordinateur de compte

Objectif du poste

Consolidated Bottle Corporation (CBC), une entreprise d'emballage de Berlin, est le principal fournisseur canadien d'emballages et de composants d'emballage rigides. Nous sommes une entreprise de 100 millions de dollars avec 10 années consécutives de croissance record.

Il y a de fortes chances que vous appréciiez les produits fournis par Berlin Packaging tous les jours Nous servons pratiquement tous les marchés finaux : automobile, boissons, nourriture, soins à domicile, produits chimiques industriels, soins vétérinaires et animaux de compagnie, santé personnelle et beauté, vin et spiritueux, et cannabis.

Combinez cela avec notre état d'esprit « Tout est possible » et notre culture gagnante, nos plus de 130 employés sont des entrepreneurs très performants - et surtout, collaboratifs - qui franchissent les obstacles. Nous l'aimons ici.

Êtes-vous à l'occasion d'une vie? Si c'est le cas, nous recherchons un Coordinateur de compte.

Principales responsabilités:

  • Fournir un service client exceptionnel à tous les comptes.
  • Traiter les commandes des clients; assurer la liaison entre les employés de Berlin Packaging et ses clients.
  • Examinez, suivez et gérez toutes les activités internes, de la passation de la commande à la livraison, en garantissant une communication efficace et l'enthousiasme des clients.
  • Servir de chef de projet pour les lancements de nouveaux clients ; gérer plusieurs SKU et coordonner avec les ventes et la chaîne d'approvisionnement pour garantir que les produits sont livrés à temps et conformément aux spécifications.
  • Traiter les factures des clients et effectuer des recouvrements temporaires, au besoin.
  • Maintenir et mettre à jour les dossiers de vente et les informations sur les clients dans l'outil CRM ; préparer et examiner les rapports au besoin.
  • S'associer aux ventes pour développer les prix et envoyer des devis aux clients ; assurer une tarification précise.
  • S'associer aux ventes, à la chaîne d'approvisionnement et/ou à l'équipe mondiale pour s'approvisionner en produits ; Communiquer avec les fournisseurs pour soumettre des commandes, vérifier les prix, la disponibilité des articles et l'expédition.
  • Coordonner avec les parties prenantes internes, y compris les ventes, la chaîne d'approvisionnement, l'entrepôt et les groupes d'entreprise pour servir le client et fournir des mesures de succursale.
  • Effectuer des appels de bien-être pour comprendre les besoins des clients et élaborer des plans d'action si nécessaire pour améliorer le niveau de service.
  • Respectez la part des employés des valeurs de Berlin en faisant preuve d'une solide éthique de travail, d'un travail d'équipe, de loyauté, d'innovation, de productivité et en obtenant des résultats rentables.

Connaissances, Compétences, Aptitudes :

  • Baccalauréat fortement préféré ou expérience équivalente requise.
  • 2 ans et plus dans un rôle de support de compte, avec un état d'esprit centré sur le client.
  • Compétences démontrées en gestion de projet.
  • Capacité à accomplir des tâches et à résoudre des problèmes avec des conseils et une direction limités.
  • Démontre une solide éthique de travail et une capacité d'apprentissage .
  • Excellentes compétences en résolution de problèmes, en prise de décision et en analyse.
  • Fort sens des affaires; désireux d'apprendre et de démontrer une solide compréhension des activités, des produits, des clients et des fournisseurs de Berlin Packaging.
  • Solides compétences interpersonnelles et de communication, y compris l'écoute écrite, verbale et active.
  • Très organisé et soucieux du détail.
  • Solides compétences en gestion du temps ; hiérarchiser et suivre.
  • Fonctionne avec un sentiment d'urgence.
  • Est flexible et ouvert au changement et aux nouvelles méthodes de travail.
  • Grande énergie, attitude positive et contribution à une culture d'équipe positive.
  • Motivé; s'efforce constamment d'atteindre ses objectifs et cherche à s'améliorer.
  • A la pointe de la technologie.

Environnement de travail :

  • Environnement du centre de vente et de distribution

En quoi notre rôle de coordinateur de compte est-il différent des autres rôles de coordinateur de compte ?

Une journée dans la vie d'un coordinateur de compte à Berlin peut impliquer des réunions sur l'état des clients dès le matin, suivies de la hiérarchisation de la production avec les fabricants l'après-midi et de la clôture de la journée en saisissant et en facturant les bons de commande.

Consolidated Bottle Corporation offre une rémunération et un ensemble d'avantages sociaux exceptionnels, y compris un régime de soins de santé, un régime de soins dentaires, une assurance-vie et une aide à l'éducation.

Nous examinons les compétences des candidats, mais nous embauchons en fonction des traits. Nous croyons en l'embauche de personnes intelligentes et passionnées qui ont soif de connaissances et qui sont enthousiastes à l'idée d'apprendre et de développer leurs compétences. Si vous êtes enthousiasmé par ce rôle, mais que votre expérience passée ne correspond pas parfaitement aux points décrits dans la description de poste, nous vous encourageons à postuler de toute façon. Vous êtes peut-être le bon candidat pour ce rôle ou d'autres.

Berlin Packaging/CBC offre des possibilités d'emploi égales à tous les employés et candidats à un emploi sans égard à la race, à la couleur, à la croyance, à la religion, à l'origine nationale, à l'ascendance, au statut de citoyenneté, à l'âge, au sexe ou au genre (y compris la grossesse, l'accouchement et les conditions médicales connexes), à l'identité de genre ou à l'expression de genre (y compris le statut de transgenre), à l'orientation sexuelle, à l'état matrimonial, au service militaire et au statut d'ancien combattant, à l'incapacité physique ou mentale, condition médicale protégée telle que définie par la loi étatique ou locale applicable, les informations génétiques ou toute autre caractéristique protégée par les lois et ordonnances fédérales, provinciales ou locales applicables.

Visitez notre page Carrières pour plus d'informations sur notre culture Tout est possible et nos offres Récompenses totales.

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