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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at The Toronto-Dominion Bank (Canada). As a key member of our IT department, you will be responsible for providing top-notch technical support to our global operations.
Key Responsibilities:- Provide expert-level technical support for Banking Operations technology applications in a 24x7 follow-the-sun global support environment.
- Perform proactive application health checks to prevent potential failures and ensure IT systems availability, reliability, and performance.
- Manage incidents through to completion, engaging various IT teams in resolving issues efficiently and effectively.
- Develop and maintain relationships with clients, relationship managers, and project managers to ensure seamless collaboration.
- Stay up-to-date with the latest technologies and trends in the industry, applying this knowledge to improve our IT services.
- Experience in Banking Operations technologies, including payments, reconciliation, settlements, and confirmations.
- Practical working experience in multi-tier applications support and a strong understanding of ITIL Incident Management, Problem Management, and Change Management.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Strong understanding of Linux, Oracle, MS SQL DB, ITRS, Autosys, Dynatrace, Splunk, and cloud technologies, including Azure.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our Total Rewards package reflects our commitment to supporting the well-being of our colleagues and their families.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional IT support and are looking for a challenging and rewarding role, please submit your application.
