High-Level IT Support Specialist
3 weeks ago
Highbrow LLC is a cutting-edge organization that provides top-notch financial services to clients worldwide. We're seeking an exceptional IT Operations Support Analyst to join our team.
We offer a competitive salary of $85,000 per annum, commensurate with experience and qualifications.
Job DescriptionThe successful candidate will be responsible for collaborating effectively with cross-functional teams, vendors, and stakeholders to ensure seamless communication and coordination. Key responsibilities include:
- System Coordination: Plan and execute hardware and software installations, ensuring minimal disruption to operations and maintaining up-to-date documentation of system configurations.
- Incident and Problem Management: Manage incident reporting processes, diagnose problems, and escalate them as needed to ensure timely resolutions. Track the status of incidents and provide updates to stakeholders.
- Dynamic Work Environment: Thrive in a fast-paced environment where priorities may shift quickly.
We require the following skills and qualifications:
- Experience: A minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
- Technical Skills:
- 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
- Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
- 5+ years of experience supporting Android and iOS devices.
- Availability: Must be willing to work overtime when required.
We encourage applications from individuals with certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, or CompTIA A+.
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