High-Level IT Support Specialist

3 weeks ago


Toronto, Ontario, Canada Highbrow LLC Full time

Highbrow LLC is a cutting-edge organization that provides top-notch financial services to clients worldwide. We're seeking an exceptional IT Operations Support Analyst to join our team.

We offer a competitive salary of $85,000 per annum, commensurate with experience and qualifications.

Job Description

The successful candidate will be responsible for collaborating effectively with cross-functional teams, vendors, and stakeholders to ensure seamless communication and coordination. Key responsibilities include:

  • System Coordination: Plan and execute hardware and software installations, ensuring minimal disruption to operations and maintaining up-to-date documentation of system configurations.
  • Incident and Problem Management: Manage incident reporting processes, diagnose problems, and escalate them as needed to ensure timely resolutions. Track the status of incidents and provide updates to stakeholders.
  • Dynamic Work Environment: Thrive in a fast-paced environment where priorities may shift quickly.

We require the following skills and qualifications:

  • Experience: A minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
  • Technical Skills:
    • 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
    • Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
    • 5+ years of experience supporting Android and iOS devices.
  • Availability: Must be willing to work overtime when required.

We encourage applications from individuals with certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, or CompTIA A+.



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