High-Level Desktop Support Specialist
2 weeks ago
At Highbrow LLC, we are seeking a highly skilled and experienced Desktop Support Analyst to join our team. As a key member of our IT operations department, you will be responsible for providing top-notch technical support to our trading floor staff.
About the Role:
This is an excellent opportunity for a motivated individual to take their career to the next level in a fast-paced environment. You will work closely with cross-functional teams to resolve issues efficiently, ensuring minimal disruption to our operations.
Key Responsibilities:
- Incident Management: Manage incident reporting processes, logging issues promptly, diagnosing problems, and escalating them as needed to ensure timely resolutions.
- System Coordination: Coordinate and support system changes, user builds, and desk moves, planning and executing hardware and software installations while maintaining up-to-date documentation of system configurations.
- Technical Expertise: Possess 5+ years of hands-on experience with Windows, Linux, and Mac OS environments, proficiency in using ServiceNow and JIRA ticketing systems for at least 5 years, and 5+ years of experience supporting Android and iOS devices.
Requirements:
- A minimum of 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
- Strong communication and problem-solving skills, with the ability to thrive in a dynamic work environment.
What We Offer:
- A competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.
- The opportunity to work with a leading organization in the financial services industry.
- A dynamic and supportive work environment with opportunities for growth and development.
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