High-Level Technical Support Specialist

2 weeks ago


Toronto, Ontario, Canada GenieAll Corporation Full time

The GenieAll Corporation is seeking a highly skilled High-Level Technical Support Specialist to join our team. This permanent position offers 30 hours of work per week and comes with a competitive salary.

Job Description

The successful candidate will be responsible for providing exceptional technical support to our clients, troubleshooting complex issues, and implementing solutions. Key responsibilities include:

  • Reporting on the performance of computer systems and networks
  • Responding to user inquiries and resolving difficulties with computer systems
  • Consulting user guides, technical manuals, and other documents to research and implement solutions
  • Providing advice and training to users in response to identified difficulties
  • Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
  • Participating in the redesign of applications and software
  • Providing business systems, network, and Internet support to users in response to identified difficulties
  • Performing Web-server backup and recovery operations
  • Managing incidents
Required Skills and Qualifications

To succeed in this role, you will need:

  • Judgement and decision-making skills
  • Organizational skills and attention to detail
  • Excellent communication and interpersonal skills
  • A secondary (high) school graduation certificate
  • Experience working in a consulting firm environment an asset
Benefits

We offer a comprehensive benefits package, including:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Salary Information

The estimated salary for this position is approximately $60,000 per year, based on industry standards and the location of the company.



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