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Technical Support Specialist

2 months ago

Langley, Canada NZ CONSULTING CANADA INC Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at NZ Consulting Canada Inc. as a User Support Expert. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring their computer systems and networks are running smoothly.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, networks, and software.
  • Problem-Solving: Research and implement solutions to complex technical problems, utilizing technical manuals, guides, and other resources.
  • User Training: Provide training and guidance to users on how to use computer systems and software effectively.
  • Log Maintenance: Maintain a comprehensive log of problems and solutions, ensuring that technical information is readily available for future reference.
  • Business Systems Support: Provide support for business systems, networks, and Internet services, ensuring seamless operation and minimal downtime.
Work Environment and Physical Demands
  • Fast-Paced Environment: Work in a dynamic and fast-paced environment, with multiple priorities and deadlines.
  • Pressure and Deadlines: Work under pressure to meet tight deadlines and deliver high-quality results.
  • Repetitive Tasks: Perform repetitive tasks with attention to detail, ensuring accuracy and efficiency.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring that technical issues are resolved accurately and efficiently.
Personal Qualities and Skills
  • Accuracy and Attention to Detail: Demonstrate accuracy and attention to detail in all aspects of the job.
  • Client Focus: Provide exceptional client service, ensuring that user needs are met and exceeded.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with users, colleagues, and other stakeholders.
  • Initiative and Organized: Take initiative to resolve technical issues and maintain a high level of organization in all aspects of the job.
  • Ability to Multitask: Manage multiple priorities and tasks simultaneously, ensuring that deadlines are met and quality is maintained.
  • Time Management: Prioritize tasks effectively, managing time to meet deadlines and deliver high-quality results.
  • Honesty and Integrity: Demonstrate honesty and integrity in all aspects of the job, upholding the highest standards of professionalism.