Business Transformation Lead

7 days ago

Victoria, British Columbia, Canada RAPS Consulting Inc Full time

Job Title: Service Design Specialist

Job Summary:

RAPS Consulting Inc is seeking a highly skilled Service Design Specialist to lead our business transformation initiatives. As a key member of our team, you will be responsible for aligning cross-government and cross-sector programs and services with our citizen-focused, evidence-based approach for web and service design.

Key Responsibilities:

  • Lead Multi-Discipline Teams: You will lead multi-discipline teams in business transformation initiatives to ensure the web is best utilized as a platform for service delivery.
  • Create Service Strategy: You will create the Service Strategy and a plan to deliver on the Strategy to transform the business from the 'as-is' structure to the 'to-be' structure.
  • Present to Executives: You will address the organization's executive including ADMs and Executive Directors; be a compelling and persuasive presenter.
  • Provide Advice and Recommendations: You will provide advice, recommendations, and options; effectively communicate and obtain buy-in of the Strategy and user experience approaches with executives and senior management.
  • Mentor Team Members: You will provide mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials.

Qualifications:

  • Education: Bachelor's degree (master's preferred) in relevant specializations of Service Design, Design for Health, Inclusive Design or Systems and Design Thinking.
  • Experience: 5+ years designing complex service design systems for multiple touchpoints projects.
  • Skills: Skilled with structuring and visualizing journey maps, service ideation and concept specification; expertise with facilitating workshops, community engagement, executive presentations and co-design sessions.
  • Portfolio: Strong portfolio highlighting service design implementation, design research, strategic approaches and systems thinking.
  • Knowledge: Excellent understanding of audiences, and the impact of technology on user journeys; thorough understanding of cultural safety and designing for inclusiveness and accessibility; knowledge of BC healthcare systems an asset.

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