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Senior Project Manager
2 months ago
Global Pharma Tek is seeking a highly experienced Project Manager to lead the implementation of ServiceNow solutions for large public sector organizations. The ideal candidate will have a strong background in project management, business administration, and ServiceNow expertise.
Key Responsibilities- Develop and implement ServiceNow solutions for complex public sector organizations, including Province, municipality, state, or federal government entities.
- Lead projects using Agile-Scrum Framework (SAFe) and collaborate with business stakeholders and product delivery teams.
- Manage project requirements to ensure efficient, effective, and economical delivery of services.
- Mentor, lead, and resolve complex staff, client, and vendor issues.
- Establish collaborative relationships with executives and contractors.
- Direct, plan, and manage project requirements to ensure efficient, effective, and economical delivery of services.
- Minimum of 5 years of ServiceNow experience with developing solutions for large public sector organizations.
- Minimum of 5 years of experience working on and collaborating with business stakeholders as well as other product delivery teams within an Agile-Scrum framework (SAFe).
- Minimum of 5 years of experience participating in the implementation of Service Now modules, portals, planning, and management.
- Minimum of 5 years of experience mentoring, leading, and resolving complex staff, client, and vendor issues.
- Minimum of 5 years of experience establishing collaborative relationships at a strategic level with executives and contractors.
- Minimum of 5 years of experience leading organizational change associated with system or process implementations.
- Minimum of 5 years of experience designing and implementing new or major transformations of a core business with multiple delivery components (governance, operations, engineering, finance, customer service delivery).
- Demonstrated experience in strategic business planning; contract management; financial management, and leading multi-party negotiations.
- Demonstrated experience in directing, planning, and managing project requirements to ensure efficient, effective, and economical delivery of services.
- Demonstrated experience leading and coaching multidisciplinary senior management teams in the development and implementation of a diverse range of projects.
- Excellent oral and written communication skills; presentation skills, and attention to detail ability to plan, estimate scope of work, measure outcomes, manage multiple priorities, and consistently produce results within timelines.
- Proven ability to challenge and remove any unnecessary barriers to product or process delivery.
- Analytical, problem-solving, and judgment skills.
- Conflict management, negotiation, influence, and issues management skills.
- Supervisory skills and the ability to provide inspirational leadership, manage performance, provide coaching, motivation, and corrective action when necessary.
- Ability to develop and maintain positive working relationships with internal/external contacts and stakeholders/partners/clients.
- Developing ServiceNow solutions for large public sector organizations, which may include but is not limited to a Province, municipality, state, or federal government entity, with complex Service Portal and Request Fulfilment requirements.
- Leading projects with an Agile-Scrum Framework (SAFe) through implementations and collaborating with business stakeholders as well as other product delivery teams within an Agile framework and with Agile project teams.
- Experience leading and resolving complex staff, client, and vendor issues.
- Experience establishing collaborative relationships with executives and contractors.
- Directing, planning, and managing project requirements to ensure efficient, effective, and economical delivery of services.
