Senior Service Designer

1 week ago

Victoria, British Columbia, Canada Vantix Systems Inc. Full time

Job Summary:

Vantix Systems Inc. is seeking a highly experienced Senior Service Designer to lead business transformation initiatives. As a key member of our team, you will be responsible for designing and delivering services that meet the needs of our clients.

Key Responsibilities:

  • Lead multi-discipline teams in business transformation initiatives, utilizing human-centered design methods to design and deliver services.
  • Work remotely with occasional travel to Victoria, collaborating with cross-functional teams to drive business outcomes.
  • Develop and maintain expertise in designing for the web and mobile, including graphic design, interaction design, and data visualization.
  • Mentor and support less experienced Service Design and UX practitioners, promoting a culture of innovation and excellence.
  • Collaborate with User Experience teams, designers, and developers to iteratively create and improve digital products and services in an agile, digital product-focused development environment.
  • Facilitate hybrid and remote collaboration, leveraging online collaboration software such as Figma, Mural, or similar products.

Requirements:

  • Degree or diploma in a design or technology discipline, or equivalent combination of education and experience.
  • A minimum of 5 years of experience in utilizing human-centered design methods to design and deliver services, including experience in at least three of the following: User research; Content design; Inclusive design; Prototyping; and UX design.
  • Demonstrated expertise designing for the web and mobile, including graphic design, interaction design, and/or data visualization.
  • A minimum of 5 years experience with related UX practices and skills, including content design, content strategy, and/or information architecture.
  • A minimum of 5 years experience producing and working with design pattern/asset libraries.
  • A minimum of 5 years' experience mentoring and supporting less experienced Service Design and UX practitioners.
  • A minimum of 2 years' experience of working in an agile, digital product-focused development environment with User Experience teams, designers, and developers to iteratively create and improve digital products and services.
  • A minimum of 2 years' experience in hybrid and remote collaboration and facilitation, including experience with online collaboration software such as Figma, Mural, or similar products.

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